Operation Executive
1 week ago
**Who are WebBeds?**
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.
**What makes us stand out?**
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 430,000 properties in more than 15,000 destinations
- We work with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
As a Operation Executive at WebBeds, you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills, problem-solving abilities and out-of-the-box thinking will enable you to deliver excellence.
Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills, teamwork mindset, result-driven approach, and organizational abilities will ensure effective collaboration and efficient service delivery.
**Key Responsibilities**:
- Provide exceptional customer service to travel agent clients, addressing their inquiries, resolving issues, and providing accurate information.
- Handle client cases, including booking confirmations, amendments, and issue resolution, using problem
- solving skills and out-of-the-box thinking to find effective solutions.
- Build rapport with clients, establishing trust and understanding to better meet their needs and enhance the customer experience.
- Collaborate with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients.
- Utilize company systems and tools to access and update client information, bookings, and related documentation accurately.
- Follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards.
- Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues.
- Communicate effectively and clearly, both verbally and in writing, to convey information and instructions accurately.
- Work collaboratively with team members to achieve common goals and deliver exceptional customer service.
- Demonstrate a result-driven approach, consistently meeting or exceeding performance targets and contributing to team success.
- Plan and organize work effectively to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Exhibit excellent time management skills to ensure efficient use of resources and timely resolution of client issues.
- Utilize negotiation skills when interacting with clients, suppliers, or other stakeholders to achieve mutually beneficial outcomes.
**The skills we would like to see in your suitcase**:
- Customer Satisfaction Score (CSAT): Regularly monitor and strive to maintain high CSAT scores through exceptional customer service interactions.
- Response Time: Aim to respond promptly to customer inquiries and issues, minimizing wait times and ensuring timely resolution.
- First Contact Resolution (FCR) Rate: Strive to resolve customer issues on the first contact, minimizing the need for follow-up interactions and enhancing efficiency.
- Quality Assurance Metrics: Adhere to quality assurance standards and metrics, ensuring that all customer interactions meet or exceed established benchmarks for service quality.
- Call Handling Metrics: Maintain optimal call handling metrics, including average handling time (AHT) and adherence to call scripts and protocols.
- Productivity and Efficiency: Demonstrate high levels of productivity and efficiency in managing customer inquiries and tasks, maximizing the number of cases resolved per hour or shift.
- Attendance and Punctuality: Maintain excellent attendance and punctuality records, ensuring consistent availability to assist customers during scheduled shifts.
- Feedback and Improvement: Actively seek feedback from customers and supervisors, using insights to continuously improve service delivery and personal performance.
- Knowledge Base Utilization: Effectively utilize internal knowledge bases and resources to provide accurate and timely assistance to customers, minimizing escalations and callbacks.
- Cross-Functional Collaboration: Co
-
Delivery Operations Executive
7 days ago
Cairo, Egypt Dentsu Aegis Network Full timeThe purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit. Job Title: Delivery Operations...
-
HR Operations Executive
1 week ago
Cairo, Egypt Dubizzle MENA Full timedubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Operations Executive
1 week ago
New Cairo, Egypt Sparkia-Digital Makerting Agency-Qatar Full time**Operations Executive (Marketing Agency)** **Company**: Sparkia - A Digital Marketing Agency **Location**: Doha, Qatar **Job Type**: Full-Time, Onsite **Salary**: QAR 3,000 - 4,000 **Visa**: Company-sponsored Sparkia is looking for a young, dynamic, and creative Operations Executive to lead, grow, and drive business for our new startup digital marketing...
-
Operations Executive
10 hours ago
Cairo, Egypt TRANSMAR Full time**Duties and Responsibilities**: - Manage stock updates on ERP in all locations. - Follow up on physical locations of all operated containers. - Maintain a live view on container stocks in all locations using EDI. - Report overdue containers in all ports and communicate it to respective teams. **Requirements and Qualifications**: - 1-3 years of relevant...
-
Operation Director
1 week ago
Cairo, Egypt QTM Full timeWe are seeking an experienced and visionary **operations director** to lead our **manufacturing operations**, ensuring the seamless coordination of **production, engineering, and capital projects.** This role is critical in driving operational excellence, maximizing productivity, and ensuring compliance with food safety and quality standards in a...
-
Operations Manager
1 week ago
Cairo, Egypt MKY Communications Full timeOperations & Workflow Manager **Department**: Executive Leadership **Reports To**: Founder & Managing Director Overview The Operations & Workflow Manager ensures MKYCOMM runs like a well-oiled machine — structuring timelines, allocating resources, managing internal capacity, and enforcing delivery excellence across all departments. This role owns the...
-
Head of Operations
3 days ago
Cairo, Egypt Top Business Human Resources Full timeJob Description: - Formulate business strategy with others in the executive team - Design policies that align with overall strategy - Implement efficient processes and standards - Coordinate customer service operations and find ways to ensure customer retention - Ensure compliance with local and international laws (e.g. data protection) - Oversee the...
-
Account Executive
4 weeks ago
Cairo, Egypt Grand Community Co Full timeAssistig in making influencers persona for campaigns. - Executing marketing strategies and coordinate with our community and operations team. - Handling all campaigns issues. - Track campaigns deadlines and coverages. - Prepare performance report to all clients after every campaign. - Requirments: - 0-5 Years of Exerience - Fresh grads are more that...
-
Account Executive
1 day ago
Cairo, Egypt Grand Community Co Full timeAssistig in making influencers persona for campaigns. - Executing marketing strategies and coordinate with our community and operations team. - Handling all campaigns issues. - Track campaigns deadlines and coverages. - Prepare performance report to all clients after every campaign. - Requirments: - 0-5 Years of Exerience - Fresh grads are more that...
-
Executive Secretary
3 days ago
Cairo, Egypt Royal Road LLC Full time**Urgently Hiring in Dubai** **Job Summary**: **Key Responsibilities**: **1. Administrative & Office Management**: - Organize and maintain records, schedules, and office documentation. - Manage calendars, appointments, and meetings for the **Executive Director**. **2. Procurement & Vendor Coordination**: - Serve as a point of contact for vendors and...
-
Feeder Procurement Executive
10 hours ago
Cairo, Egypt TRANSMAR Full time**Job Purpose**: Secure a wide network of main lines & feeder operators to execute shipments in other ports outside the main owned & chartered vessels services. **Duties & Responsibilities**: Feeder Network: - Negotiate and acquire the best slot rates in the market to reduce operational costs. - Maintain contracts with suppliers. - Negotiate credit terms...
-
Executive Chef
1 week ago
Cairo, Egypt Hospitality Development Company Full timeExecutive Chef Responsibilities: - Ensuring promptness, freshness, and quality of dishes. - Coordinating cooks' tasks. - Implementing hygiene policies and examining equipment for cleanliness. - Designing new recipes, planning menus, and selecting plate presentations. - Reviewing staffing levels to meet service, operational, and financial objectives. -...
-
Executive Secretary to President
10 hours ago
Cairo, Egypt Gulf University Bahrain Full time**Job description** An Executive Assistant to the President of a university plays a crucial role in supporting the university’s leadership, ensuring the smooth operation of the president’s office, and facilitating communication within the institution. Here’s a breakdown of the key responsibilities and skills associated with this position: **Key...
-
Senior Operations Analyst
2 weeks ago
Cairo, Egypt DiDi Global Full timeCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Research Executive
3 days ago
Cairo, Egypt NielsenIQ Full timeThis role is required to provide full-service management of key client accounts through market research, analysis, and reports. The role is also responsible for the smooth execution of projects assigned to him/her, from the stage of client briefing to the final stage of report writing and presentation of results. **Responsibilities** - Responsible for the...
-
Senior Operator 3
10 hours ago
Cairo, Egypt Expro Full time**We know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization.** **We're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. From ground-breaking use of our technologies and expertise,...
-
Executive Assistant
4 weeks ago
Cairo, Egypt Living Stones Group Full time**Job Summary** The Executive Assistant & Office Manager will manage the day-to-day business activities of the Top Management, including providing strategic management of their busy and complex schedule, coordinating meetings with internal and external contacts, preparing and tracking the Top Management expenses and arranging complex travel. The role is a...
-
Executive Assistant
1 day ago
Cairo, Egypt Living Stones Group Full time**Job Summary** The Executive Assistant & Office Manager will manage the day-to-day business activities of the Top Management, including providing strategic management of their busy and complex schedule, coordinating meetings with internal and external contacts, preparing and tracking the Top Management expenses and arranging complex travel. The role is a...
-
Hardware Operations Specialist
1 week ago
Cairo, Egypt Vodafone Full time**Role purpose**: Hardware Operation Specialist is responsible for the management and maintenance of all business’s IT assets. Will be also responsible to perform Physical Asset verification and provide evidence of compliance. To provide operational support for all VOIS EG assets such as laptops and desktops in VOIS EG serving 10K employees approximately...
-
Operations Manager 1.11.1
1 day ago
Cairo, Egypt DentistFind Full time**Company Overview**: DentistFind is an international company based in Canada, specializing in innovative marketing technology and services for dental practices. With 14 years of industry experience, we provide a stable work environment with growth opportunities and valuable international experience. Join us to empower dental practices worldwide. **About...