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Senior Operations Analyst

2 weeks ago

Cairo, Egypt DiDi Global Full time

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
This Operations Analyst role is a brilliant opportunity to help drive growth in one of the fastest growing regions in DiDi. This Operations role is a rare opportunity for fast growth early career, and provide a chance to build a great combination of analytical skills and strategic abilities to drive delivery of key business goals. You will have the front seat in the business and work closely with the Operations team. Together you will build, run and grow DiDi's business in Middle East. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment.

Role Responsibilities:
Your Responsibilities:

- Support driver acquisition and engagement activities based on the priorities of the operations team
- Participate in, and execute key investments to drive growth from supply and demand, using a diverse set of channels, incentive types and tools
- Contribute to the development of our customer strategy, new products and services
- Develop the experimentation and implementation plan for continuous engagement with existing drivers and riders and the acquisition of new drivers and riders
- Continuously iterate and improve the effectiveness and efficiency of our engagement and acquisition programs
- Work with cross-functional partners and global teams to project manage the execution of designed programs
- Stay hands-on and drive excellence through problem solving and advisory
- Develop a trust and deep relationship with the rest of Operations and functional teams

Role Qualifications:

- Seniority of 3+ years of business experience in total, ideally working for consulting firms, investment banking, private equity, technology companies or startups in business / project / strategy roles
- Be eager to make history in the Middle East Startup Scene, change the Mobility Industry in the cities we live, and develop your career
- Problem solving and analytical, written and communication skills
- Insights about industry structure, business model and unit economics
- Proactive, hands-on, and entrepreneurial attitude
- Ability to work with and influence indirectly multiple stakeholders
- Multiple functions and also internationally
- English fluency (oral and written) is mandatory: the position requires daily interaction with international stakeholders living in Middle East and abroad
- Advanced knowledge in MS Excel. SQL knowledge is a plus, but willingness to learn is a must
- Relevant experience in a fast paced business environment is a plus

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a pa