Customer Service Manager

1 week ago


Cairo, Egypt Jobzella.com Full time

Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans.
- Build a healthy relationship between the contact center and external/internal customers
- Guide the team to ensure SLA achieving and Customer satisfaction
- Ensure that the Contact Centre achieves its assigned KPI’s.
- Coordinate with all contact center managers across three countries (Egypt, Kuwait and KSA) to maintain overall PCA and to work as one team and one entity.

Job Requirements
- Bachelor Degree.
- 5 - 10 years’ experience in Customer Service/Contact Centre Field or related area required.
- Proficient in Microsoft Office with an understanding of Contact Centre systems.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction and Contact Centre management including telemarketing.

**Skills**:

- management
- service quality monitoring
- customer satisfaction improvement
- empathy & active listening

Job poster

Farida Nabil



  • Cairo, Egypt Service First CX Full time

    Service First CX is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **Job Description**: A Customer Service Specialist - Collection is an individual who specializes in the collection of outstanding debts owed by...


  • New Cairo, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...


  • Cairo, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: -...


  • Cairo, Egypt Talent Pal Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...


  • Cairo, Egypt British Airways Full time

    Customer Service Duty Manager - Sharm El Sheikh, Egypt This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that...


  • Cairo, Egypt Pfizer Full time

    **Why Patients Need You** Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. **What You Will Achieve** You will help Pfizer carry out the activities...


  • Cairo, Egypt Pfizer Full time

    **Why Patients Need You** Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. **What You Will Achieve** You will help Pfizer carry out the activities...


  • Cairo, Egypt Amideast, Inc. Full time

    **COMPANY INFORMATION** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we...


  • Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...


  • Cairo, Egypt ECCO Outsourcing Full time

    Handling the customer’s calls. - Solve the customer’s complains - Escalating customer’s problems and complains. - Follow up to fix the problems to satisfy the angry customers. - Updating the system with the customer’s accurate data. - Achieve the required tasks assigned by the team leader. Benefits: 1) Net salary 2,400 EGP 2) VPN 3) Meal Allowance 4)...


  • Cairo, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...


  • Cairo, Egypt MusicMajlis Full time

    **The Company** Techniline Electronics is an importer and distributor of Professional Audio Equipment’s and Musical Instruments. Established in the UAE in 1994, our operations involve wholesale, distribution, retail, and projects. We have a current team strength of 40+ and are looking for a capable Customer Service Executive to join our eCommerce...


  • Cairo, Egypt Fortinet Full time

    The Service Relationship Manager has a solid technical understanding of how Fortinet products and services are utilized by the customer, and uses this to effectively resolve issues and propose innovative solutions. The Service Relationship Manager is the voice of the customer within Fortinet and is closely involved in all customer escalations, working...


  • Cairo, Egypt Raya CX Full time

    The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. All representatives can expect to: Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards Check on the...


  • Cairo, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • Cairo, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • Cairo, Egypt Banque Misr Full time

    Execute all banking transactions for the segment of VIP customers with the best quality, while fulfilling all required documents. - Provide the best level of services and support to the segment of VIP customers. - Support the Senior Client Relationship Manager in providing and selling financial products and services all clients. - Work on nominating VIP...


  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Fluency in both Arabic and English (spoken and written) - Must be in good standing - Experience with MS Office and CSC customer service tool set - Bachelor's degree or 2 years Amazon Experience - Experience interpreting and communicating analytics - Experience communicating technical concepts to a non-technical audience - Ability to quickly adapt to changing...


  • Cairo, Egypt Orange Business Services Full time

    The SDM is a key customer facing role: - She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS - Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions - SDM leads the following activity domains during the post-sales solution...


  • Cairo, Egypt Orange Business Services Full time

    The SDM is a key customer facing role: - She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS - Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions - SDM leads the following activity domains during the post-sales solution...