Service Relationship Manager

**Responsibilities**: - 8+ years of account management experience in Telecom. - Manage the relationship with Telecom & Local Hosting Service (LHS) Partners. - Help sales team up-sell and/or cross-sell Classera services and products through Telecom Partners. - Follow-up on the generated pipeline through Telecom Partners. - Support on all mutual activities...

**We help the world run better** **PMH Service Partner Manager** The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating...

Role Purpose: HR Delivery Service (Operations) Manager, is responsible for managing HR Delivery Services Processes and System Actions for HSBC Bank Egypt, including and not limited to, case management, pension policy/process, resignations and end of contract according to the Egyptian Labour Law and HSBC policies & procedures, insuring that the processes are...

**Assistant Manager Guest Service** Assistant guest services manager handles guests needs, front-desk operations, and ensures the highest level of guest satisfaction. Assistant Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. **What is in it for you**: -...

Manage and develop a portfolio of customers and introduce new prospects - Achieve assigned budget. - Daily account management and handling customer complaints - Monitor client’s daily transactions and handle compliance requirements - Reactivate Dormant accounts while minimizing closed relations (attrition) - Make calls to existing as well as prospect...

The SDM is a key customer facing role: - She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS - Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions - SDM leads the following activity domains during the post-sales solution...

**Job Description Summary**: Leads the Egypt, Sudan, Libya services, LCT ensuring operational excellence through the development of a world-class services organization & function. Drives Services execution, customer satisfaction and achievement of business metrics, cash collection management and FE productivity. Enables services profitable growth and strong...

**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: -...

**Job Purpose**: Middle management position (Manager of managers) reporting to the Head of Security CoE (Center of Excellence) in Egypt MSC. As Head of Security Service Transition, you will be leading different teams across service transition process including Technical Implementation, Project Management, and other functions ; responsible for the...

Fluent French speaker - Bachelor’s degree is a must. - 3 plus years’ experience with Customer service would be an added advantage - 5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates. - Advanced computer skills using a variety of programs highly desired - 24/7/365 availability, including...

**About Xerox Holdings Corporation** Ref: 20022048 PURPOSE OF ROLE: Provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an...

**Job Description Summary**: The Lead Engineer will be reporting to the Grid Solution Services (META) Tendering & Engineering Director. Will be in charge for the substations engineering activities in our region related to tendering (ITO) and projects execution (OTR) and will be responsible for supporting region Tendering, Sales and Project team as well as...

**Job Description Summary**: In this role, you will manage Egypt-wide service operations for Imaging, for defined territory through leadership and development of the team (field engineers, remote support engineers). You will create an environment to achieve ultimate customer loyalty and will be accountable for the operational execution, profitability, and...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

General Tasks: - Develop a full understanding of in all areas of the agency suite of products and services to support the identification and selling tasks. - Comply with all internal processes around quality assurance, ensuring all client facing information is proofed prior to submission. - Create media strategy & rationale and work with Client Leadership...

**Your responsibilities**: - Responsible to support Customer in operation & maintenance activities on site, by acting as technical advisor & providing operational and maintenance excellence advise & recommendations to improve plant performance. - Utilize the thyssenkrupp state of the art Digital Products and assist customers to and maximize benefit of the...

**About the role**: **Mission** Within the Communication Services Business Line, Global Professional Services defines, industrials, promotes transverse service offers and customer care services for our international and French customers (DGC / DEF). Its mission is also to create associated sales collateral and build the service catalogue together with sales...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

**Why Patients Need You** Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. **What You Will Achieve** You will help Pfizer carry out the activities...

**About this opportunity** We are now looking for a Strategic Sourcing Manager to strengthen Ericsson’s driven edge by enhancing supplier value, proactively handling business risks, and contributing to the creation of value for the Customer. The SSM is accountable for evaluating, qualifying, and selecting suppliers for the external purchase and licensing...