Customer Care

5 months ago

مصر, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**YOUR TASKS**:
Handle all outgoing and incoming remote booking for customers in accordance with service standards and processes. Assist the Customer Care Team Leader and Customer Care team to ensure the smooth functioning and continuous improvement of the process and tasks for Service Recovery.

**Key Activities**:
**DHL Customers (Existing)**
- Handle complaints and claims and ensure prompt and effective resolutions to meet customers’ expectations
- Visit customers for relationship building and issue resolution.
- Capitalise opportunities to educate customers on the benefits of DHL’s value added offerings. Eg shipment insurance and the importance of blanket insurance coverage to customers for peace of mind at reasonable rates.
- Handle processing of insurance for high value shipments referred by Customer Service agents as per Risk Management procedure and process. Handle all import requests in accordance with service standards and processes.
- Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
- Respond to customer queries regarding information on prices, customs requirements etc

**Functional Departments and DHL Stations**
- Work closely across functions to handle and resolve issues promptly and effectively.
- Work across functions to maintain overall performance standards, and achievement of team objectives
- Review process flows for ISO Audits to ensure compliance on current procedures.

**Feedback and Information Management**
- Analyze cases to identify the root causes of service incidents/failures and suggest solutions to pre-empt recurrence within DHL network.
- Provide suggestions or alternatives for improving customer service quality to meet and exceed customers’ expectations and collate findings from the Post Service Feedback Survey
- Explore business opportunities by educating customers on the importance of shipment, insurance and recommending blanket insurance coverage to customers for peace of mind at reasonable rates
- Handle any overflow of calls from the Frontline where necessary

**Driving Customer Service Excellence**
- Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.
- Channel customer’s feedback to management or relevant departments for service improvement.

**Maximizing Revenue Generating Opportunities**
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g SII, TDX and the use of eCom tools)
- Remote Booking Process
- Accurately follow remote booking procedures to ensure on time collection.
- Offer DHL Value added services to customers.
- Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction
- Provide support to tracing team where necessary by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
- Handle any overflow of calls from the Frontline where necessary

**People - Management**
Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions.

**YOUR PROFILE**:
**Skills / Qualifications**
- Customer-facing and interaction skills (excellent)
- Software skills (Word, Excel, PowerPoint, etc.) (excellent)
- Software skills (DHL Systems) (preferable)
- Communication skills, spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Analytical, organisational and motivational skills (excellent)

**Competency segment ‘Business’**
- **Analysis**: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
- **Planning & Organizing**: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

  • Customer Care Manager

    7 months ago

    مصر, Egypt On-Hire Full time

    Our client is a leading financial company operating in Sudan & North Africa, Theare looking for an experienced** "Customer Care Manager"** to provide excellent customer care and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...

  • Customer Care Representative

    5 months ago

    مصر, Egypt Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Supervisor

    5 months ago

    مصر, Egypt Staff Arabia Full time

    Excellent Job Vacancies in UAE Direct Interviews in Cairo on January 2017 One of UAE largest auction companies is now hiring: Customer Care Supervisor - 10 years in a similar associate role preferably in telecom or dot com sector. - Bachelor degree. Master’s degree in Communication is a plus. - Fluent English.

  • Customer Care Agent

    5 months ago

    مصر, Egypt Sary Full time

    Join Sary, where we are revolutionizing the wholesale industry by offering an unparalleled shopping experience directly from wholesale markets. Our operational and technical innovations enable businesses to efficiently manage their purchases. Through our platforms, thousands of businesses gain access to extensive wholesale listings from numerous suppliers,...

  • Customer Care Representative

    6 months ago

    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Collaborate with internal teams, suppliers, and carriers to schedule pickups and deliveries and track shipment status. - Manage inventory levels and stock availability, ensuring optimal stock levels to meet customer demands. - Communicate with customers, suppliers, and internal teams to address any logistics-related issues or...

  • Customer Care Representative

    5 months ago

    مصر, Egypt QwK Full time

    Really? انت فعلا صاحب صاحبه Wow, you even enjoy talking to people and you are good at it. تعالا تعالا.... مستني أيه؟ Join the startup that’s built to**BOOM!** **Job Title: Customer Care Representative** **Work Setup: On-site** **Hire mode: Direct hire** Since our job vacancy post isn’t what you are used to; then...

  • Customer Care Representative

    7 months ago

    مصر, Egypt Curenta Full time

    About Curenta Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you. We are hiring a Customer...

  • Senior Customer Care Representative

    5 months ago

    مصر, Egypt Givaudan Full time

    Step into our world of creativity and joy! Senior Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and...

  • Manager Customer Care

    6 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Manager Customer Care (Operations Manager) **Job Description**: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. ** Job...

  • Digital Customer Care Representative

    5 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Digital Customer Care Representative **Job brief**: Providing online support through all social network channels (like: Facebook, twitter, YouTube) within the quality standards of the company to maintain company image and deliver best customer experience for the company customers and...

  • Sea Logistics Customer Care Supervisor

    5 months ago

    مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...

  • Sea Logistics Customer Care Supervisor

    5 months ago

    مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...

  • Customer Care

    5 months ago

    مصر, Egypt Teleperformance Full time

    _Teleperformance is hiring Customer Care Representatives for a new launching Medical Account._ **Requirements**: - Science Biology Graduates - Intermediate English Level - Ready to start immediately **Benefits**: - Net Salary Ranges between 5000EGP till 9000EGP - Medical Insurance (400k coverage) - Social Insurance - Transportation all over Cairo &...

  • Sea Logistics Customer Care Expert

    5 months ago

    مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role **:Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to...

  • Vodafone Egypt- Customer Care Advisor

    5 months ago

    مصر, Egypt Vodafone Full time

    **Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...

  • Vodafone Egypt- Customer Care Advisor

    5 months ago

    مصر, Egypt Vodafone Full time

    **Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...

  • Customer Care Representative

    5 months ago

    مصر, Egypt Medtronic Full time

    **Careers that Change Lives** As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges. A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's bottom...

  • Customer Care

    5 months ago

    مصر, Egypt Sutherland Global Services Full time

    Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...

  • Receptionist

    6 months ago

    مصر, Egypt Alfa Care Full time

    We are hiring Receptionist for Medical Care Company, 5th Settlement Branch Role Description This is a full-time on-site role for a Receptionist at Medical Care located in 5Th settlement. The Receptionist will be responsible for managing the reception area, answering phone calls, monitoring visitor access, responding to inquiries, and performing general...

  • Expert Global Tpi Customer Service Dgmbh

    5 months ago

    مصر, Egypt Fresenius Medical Care Full time

    1) General: - Full order to cash management for multiple Markets in the Middle East Region - Maintain forecasting system data integrity and drive accuracy in 18 month rolling forecast through S&OP process - Ensure availability of goods at any time and secure delivery of goods efficiently in line with internal and export control policies to guarantee...