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Sea Logistics Customer Care Supervisor

7 months ago

مصر, Egypt Kuehne+Nagel Full time

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
- ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).
- ** Your Responsibilities**:

- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management
- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer orders Customer
- Data Management: Maintenance and integration of customer data in the KN systems Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining, and reviewing reports)
- Team Management: overseeing and assessing customer care members' activities and providing them with regular performance-related feedback

**Your Skills and Experiences**:

- 5 years of experience in the same position
- Persuasive speaking, empathy, adaptability, and ability to use positive language.
- Decision making & Problem-solving skills.
- They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.
- Proficiency in English

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Mohamed Fouad
- Next steps to joining our teamStep 1

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Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer