Sea Logistics Customer Care Expert
5 months ago
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
** Your Role **:Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).
** Your Responsibilities**:
- Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management
- Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Onboarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems; Accompanying (initial) customer orders Customer
- Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining, and reviewing reports)
**Your Skills and Experiences**:
- 1 year of experience in the same position
- Persuasive speaking, empathy, adaptability, and ability to use positive language.
- Decision making & Problem-solving skills.
- They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.
- Proficiency in English
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Mohamed Fouad
-
Sea Logistics Customer Care Supervisor
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...
-
Sea Logistics Customer Care Supervisor
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...
-
Sea Logistics Expert- Systems and Process
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Responsibilities**: - To be responsible for the delivery of day-to-day process support for customer service and management through supporting our sea logistics production systems and customer service tools in...
-
Sea Logistics Sales Representative
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role**: Thorough, up-to-date, and in-depth understanding of the trade lane (s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country...
-
National Lcl Sea Logistics Manager
6 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team - ** Your Role **:The National LCL Manager - Sea Logistics is responsible for the commercial, financial and operational performance of the LCL product in Egypt. He/she develops an aligned strategy for the LCL product,...
-
National Lcl Sea Logistics Manager
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:The National LCL Manager - Sea Logistics is responsible for the commercial, financial and operational performance of the LCL product in Egypt. He/she develops an aligned strategy for the LCL product,...
-
Control Tower Sea Freight Operations Specialist
5 months ago
مصر, Egypt Hellmann Worldwide Logistics Full timeTake ownership of managing the daily sea freight shipments pro-actively to achieve customer requirements. - Coordinating import/export shipment with local & overseas customers, carriers, subcontractors, agents, and truckers for all import and export-related transportation. - Liaise internally and externally with all departments, third-party carriers,...
-
Customer Care Representative
6 months ago
مصر, Egypt Top Business Human Resources Full time**Job Description**: - Collaborate with internal teams, suppliers, and carriers to schedule pickups and deliveries and track shipment status. - Manage inventory levels and stock availability, ensuring optimal stock levels to meet customer demands. - Communicate with customers, suppliers, and internal teams to address any logistics-related issues or...
-
Road Logistics Operational Care Specialist
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role **:The primary function of the role is responsible for a determined effort to coordinate the Road Logistics Business and ensure the smooth handling of all job files as to process and documentation of both...
-
Sales Excutive
5 months ago
مصر, Egypt World Sea Logistics Full timeWe are mainly Freight Forward Company who ships containers for exports/import clients overseas, we are located in attarin area in Alexandria. We required experienced sales who has references/data **Responsibilities**: - Meet and exceed sales targets - Successfully create business from new and existing customer accounts - Attract new export/import...
-
Sales Excutive
5 months ago
مصر, Egypt World Sea Logistics Full timeWe are mainly Freight Forward Company who ships containers for exports/import clients overseas, we are located in attarin area in Alexandria. We required experienced sales who has references/data **Responsibilities**: - Meet and exceed sales targets - Successfully create business from new and existing customer accounts - Attract new export/import...
-
Sales Excutive
5 months ago
مصر, Egypt World Sea Logistics Full timeWe are mainly Freight Forward Company who ships containers for exports/import clients overseas, we are located in attarin area in Alexandria. We required experienced sales who has references/data **Responsibilities**: - Meet and exceed sales targets - Successfully create business from new and existing customer accounts - Attract new export/import...
-
Customer Care Representative
5 months ago
مصر, Egypt QwK Full timeReally? انت فعلا صاحب صاحبه Wow, you even enjoy talking to people and you are good at it. تعالا تعالا.... مستني أيه؟ Join the startup that’s built to**BOOM!** **Job Title: Customer Care Representative** **Work Setup: On-site** **Hire mode: Direct hire** Since our job vacancy post isn’t what you are used to; then...
-
Expert Global Tpi Customer Service Dgmbh
5 months ago
مصر, Egypt Fresenius Medical Care Full time1) General: - Full order to cash management for multiple Markets in the Middle East Region - Maintain forecasting system data integrity and drive accuracy in 18 month rolling forecast through S&OP process - Ensure availability of goods at any time and secure delivery of goods efficiently in line with internal and export control policies to guarantee...
-
Road Logistics Operational Care Customs Specialist
5 months ago
مصر, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role **:The primary function of the role is supporting our customs operation team in KSA by being responsible for a determined effort to coordinate the Road Logistics Business and ensure the smooth handling of...
-
Logistics Coordinator
5 months ago
مصر, Egypt Tagaddod Full timeWe are looking for a competent outbound Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod. You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also...
-
Sea Freight Specialist- Alexandria
5 months ago
مصر, Egypt Aramex Full time**Responsibilities**: - Responsible for the day-to-day operational tasks for Import sea RFQ and Running shipments. - Ensuring that all customers‘ freight arrives on time and inform customers in time manner as well - Liaising with overseas offices - Handling communication with shipping line and Booking agents. - Monitoring shipments and keeping clients...
-
Sea Freight Specialist
5 months ago
مصر, Egypt Aramex Full time**Job responsibilities** - Responsible for the day to day operational tasks for export sea RFQ and Running shipments - Ensuring that all customers‘ freight arrives on time and inform customers in time manner as well - Liaising with overseas offices - Handling bookings with shipping line and Booking agents - Monitoring shipments and keeping clients updated...
-
Logistics Assistant
5 months ago
مصر, Egypt H.B. Fuller Full timeH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...
-
Senior Logistics Specialist
5 months ago
مصر, Egypt Shift EV Full timeABOUT SHIFT EV: Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, University of Grenoble, Intel and Corning to...