Process Improvement Expert
2 weeks ago
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
- ** Your Responsibilities**:
- To be responsible for the delivery of day-to-day process support for customer service and management through supporting our sea logistics production systems and customer service tools in cooperation with the regional team.
- To oversee and ensure the delivery of training (system enhancements, sea freight forwarding, process optimization, and other advanced and dedicated training).
- To ensure high operational data quality via analysis, review, and action planning together with the Sea Logistics Customer Care Location Managers.
- To support and oversee supplier electronic data (EDI) interfaces via the definition of requirements, support and communicate with IT teams and Sea Logistics Process Excellence teams for specifications. To drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
- To oversee the testing and implementation of new releases in cooperation with the Regional Team. Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Regional Team.
- To drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.
**Your Skills and Experiences**:
- 3-5 years of experience in the same position
- The role holder needs to bring the right attitude to the job with a focus on driving profitable operational solutions for the organization making sure we are able to deliver, maintain and improve.
- They should have a focus on leadership, project management, systems knowledge, and above all else, a process improvement mindset.
- They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.
- Proficiency in English
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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