Implant Sea Logistics Customer Care Specialist

2 weeks ago


مصر, Egypt Kuehne+Nagel Full time

Good opportunity to join our sea logistics team in Cairo
**YOUR ROLE **:The sea-logistics customer care specialist is part of the sea logistics sales team. He/She is responsible for coordinating logistics and transport of selected key accounts supply lines activities, mainly for industrial verticals by : - Shipments handling process from the start of booking stage up to release of goods. - Shipments documentation follow-up, including needed customs clearance procedures, commercial and legal documents - Business development activities and implementation mainly for Sea in addition to other modes, such as air & road.
**YOUR RESPONSIBILITIES**:

- To plan, organize, process, handle and manage a smooth transportation process for selected key customer
- To review, validate and trouble shoot documents discrepancy (such as invoices, purchase order, etc...)
- To be the focal point amongst selected key customers internal departments and stakeholders for process efficiency (Technicians, supervisors, field managers, project managers, purchasing and procurement team)
- To target long term customer retention with a primary focus on customer engagement and relationship management
- To maintain financial administrative tasks, internally and externally
- To process shipment orders timely and accurately covering all system data entry requirements
- To be accountable for customs related information management
- QSHE " Quality, Health And Safety and Security " requirements to be considered.

**YOUR SKILLS AND EXPERIENCES**:

- Bachelors / First University Degree in Business Administration or Logistics
- Strong understanding of Importation and related documentation process is a must
- Excellent English language skills
- Excellent MS Office skills
- Organized with excellent communication and follow up skills
- Mobility is very important in this position owning a car is an advantage



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