Customer Care Representative

7 months ago

مصر, Egypt Curenta Full time

About Curenta

Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you.

We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

**Customer Care Specialist Responsibilities**:

- Respond to customers' concerns via phone / text in a timely manner.
- Escalate and triage calls if needed to the correct department.
- Triage incoming faxes to the correct department / Channel.
- Work on group projects involving outreach to customer.
- Create patients’ profiles and verify the patient’s eligibility status.
- Receive prescriptions and check their validity.
- Ensure the timely and successful delivery of our solutions according to customer needs. and objectives, and provide the customers with prompt feedback.
- Assist with administrative duties such as generating weekly & monthly data reports, filing, etc.
- Comply with all security measures and quality standards.
- Build and maintain strong, long-lasting customer relationships.

**Minimum Qualifications**:

- Pharmaceutical Bachelors’ Degree is a must.
- Fluent English speakers are a must.
- Respond to requests promptly and accurately in a polite and friendly manner.
- Being flexible to work on weekends, holidays and night shifts as needed by the company.
- Good computer skills and internet connection with high speed.
- Excellent communication and customer service skills.
- Time management skills.
- Reliable with a keen eye for detail.
- Outstanding organizational skills.
- Analysis and problem-solving skills required.
- Knowledge of medication is a plus.
- Experience working with customer support.

**Preferred Qualifications**:

- Previous experience in a startup or healthcare industry is a plus.

Curenta is a start-up. There is no room for hierarchy or tolerance for bureaucracy or politics. Executives in the company work together, pitch in where needed, work across functional lines, and dig in to get the job done. We embrace shared value creation and belief in its power. Speed of decisions, joint accountability, and a true tone of ownership mentality is embraced by all. This cadence is set from the top and embodied in the CEO and his team.

Why should you consider joining our team?
- You will be part of a team of highly motivated and talented people who are passionate about making a difference.
- You will have the chance to learn from some of the best minds in the industry.
- You will be rewarded for your hard work with a competitive salary and benefits package.

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