Expert Global Tpi Customer Service Dgmbh

5 months ago

مصر, Egypt Fresenius Medical Care Full time

1) General:

- Full order to cash management for multiple Markets in the Middle East Region
- Maintain forecasting system data integrity and drive accuracy in 18 month rolling forecast through S&OP process
- Ensure availability of goods at any time and secure delivery of goods efficiently in line with internal and export control policies to guarantee customer satisfaction
- Generation of all sales documentation as well as shipping documentation according to internal and country specific regulations
- Product complaint management till resolution with concerned stakeholders
- Support sales with profitability exercises, supply feasibility and incoterm/payment method utilization in deal creation stage
- Planning and coordination of shipments together with the corporate supply chain and logistics department
- Implement most efficient and effective shipment documentary flows to ensure customer importation and cost reduction
- Ensure smooth supply of any commodities in close coordination with demand/Supply corporate functions
- Complaint management and solution-orientated trouble shooting in regards of product shortages, wrong deliveries, damage of goods, replacement deliveries according to company’s policies and procedures
- Cash-Care-Management and monitoring of receivables and credit limit exposure
- Process and monitor bundle deals and respective deliveries in line with appropriate accounting standards
- Manage LC submissions from LC draft analysis, advising, through till payment
- Provide key inputs into the yearly sales budgeting process, yearly provision exercise and cost center budgeting/control
- Timely tracking of commissions and fees and processing of subsequent payment orders

2) Individual
- Follow-up of customer inquiries and drive cross departmental co-ordination to ensure fulfilment
- Ensure correct SAP SD business process are utilized depending on deal configuration and Third Party constellation
- Responsible contact person for global supply chain department, central warehouse, third party suppliers and forwarders
- Provide invoicing projections with upside/downsides into monthly regional target review exercises
- Support sales in tender processes and country individual projects
- Follow-up and process product recalls and complaints
- Ensure proper price, cost, delivery and process documentation until goods are finally in customers warehouses
- Secure the preparation of all necessary import/export documents and control adherence
- Preparation of credit and debit notes in close collaboration with Corporate and/or Senior Sales Management
- Co-ordinate correct customizing of business templates within SAP ERP system together with Business process management to fit our regional needs

3) Technical
- Proficiency in SAP ERP

4) Quality, Legal, Compliance:

- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
- Maintain confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

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