Telecom Relationships Manager
3 weeks ago
**Responsibilities**:
- 8+ years of account management experience in Telecom.
- Manage the relationship with Telecom & Local Hosting Service (LHS) Partners.
- Help sales team up-sell and/or cross-sell Classera services and products through Telecom Partners.
- Follow-up on the generated pipeline through Telecom Partners.
- Support on all mutual activities with Telecom Partners.
- Support the full range of Classera products and services applicable to Telecoms.
- Experience using and communicating CRM performance metrics.
- Perform continuous process evaluation to ensure sustainability.
- Responsible for managing on a day-to-day basis a portfolio of Telecom Partners to meet assigned financial targets.
- Strong verbal and written communication skills are a must.
- Effectively analyze and interpret information, identifying & validating the key facts.
- Build relationships with key employees among partners.
- Create plans to address market business needs.
- Schedule regular meetings with Telecom & Local Hosting Service (LHS) partners to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate.
- Keep Stakeholders updated on the objectives progress, predictions, and potential issues through weekly correspondence and monthly/quarterly reports
**Required Skills**:
- Sales Background.
- Good knowledge of the banking and commercial environment of the country/Region.
- Ability to solve problems and adopt a hands-on role to meet financial targets.
- Good oral and written communication skills both in local and English language
- Proven experience as a Client Relations Management.
- Proven track record of meeting and exceeding targets.
- Background in customer service; Financial knowledge is a plus.
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Bachelors degree in marketing, Business Administration, or a related field.
**All soft skills are applied**:
- Communication
- Negotiation
- Project Coordination
- Self-Motivation
- Critical Thinking
- Time Management
- Tele-Sales Background
**City/Country**:
Cairo - Egypt
**Language**:
Arabic (Fluent)
English (Fluent)
French (Very good) Good To Have
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