Services General Manager, North East Africa

11 hours ago

Cairo, Egypt GE Healthcare Full time

**Job Description Summary**: Leads the Egypt, Sudan, Libya services, LCT ensuring operational excellence through the development of a world-class services organization & function. Drives Services execution, customer satisfaction and achievement of business metrics, cash collection management and FE productivity. Enables services profitable growth and strong franchise with equipment, product teams to win together.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities/essential functions**:

- Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
- Analyze and understand the competition - ensure delivery is aligned to service sales strategy
- Define and drive overall customer satisfaction indicators and levels.
- Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE’s.
- With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
- Develop metrics on field service profitability and resource models to maximize productivity.
- Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
- Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
- Provide leadership for simplification of processes and Lean initiatives.
- Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time,etc.) and address main opportunities.
- Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality ).
- Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
- Own and follow up critical services related licenses ( servicing, distribution, customs, facility, repair etc), where applicable to the country, together with regulatory, parts and other related functions to make sure business continuity, quality and compliance
- Lead Area Service Managers and or Directors where applicable based on the business size, complexity, geographies.

**Quality and EHS Specific Goals**:

- Completes all planned Quality & Compliance training within the defined deadlines.
- Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
- Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
- Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

**Required Qualifications**:

- Bachelor's Degree - Business, Finance, Commercial, or Engineering.
- 10+ years operational leadership experience in Services, Technical Operations or Healthcare
- Commercial Acumen
- Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
- Experience in leading large cross functional teams to achieve business goals.
- Structured and analytical
- Strong communication skills to synthesize complex issues and communicate into simple messages.
- Ability to build C level long term relationships
- Demonstrated GE Leadership Values and Growth Traits.

**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-MA2

LI-Hybri

**Additional Information**:
**Relocation Assistance Provided**:No

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