Arabic Localization Experience Program Manager
2 days ago
**About the Role**
As a Localization Experience Program Manager for
**MENA (MIddle East and North Africa] **region
**, **you'll work closely with our Product, Brand, Marketing, Regional and Operation teams to stay ahead of localizing content for product launches, marketing initiatives, and support releases. You will partner with stakeholders in the region to gauge and improve local language experience and ensure the quality requirements are shared with external vendors. You will also work closely with vendors ensuring that they have the tools and coaching needed to deliver high-quality content. You understand the importance of scaling your efforts to meet the needs of the growing business. On top of it all, you will be owning quality and localization experience programs that are language-agnostic.
**What You’ll Do**
- Own and manage Localization experience linguistic quality of digital & print assets for **languages in Middle East and Africa (MENA) **region**.**:
- Own language-agnostic quality programs that drive the highest quality output by our vendors
- Work with vendor resources to deliver localized content, handling high priority and high visibility content yourself
- Dedicate time to investigating localization issues found on our apps & website
- Use data to determine quality trends for your region’s languages and create action plans to address any systemic issues
- Flag internationalization issues to the relevant product teams and guide vendors to fix linguistic bugs
- Evangelize localization services with key stakeholders in both MENA and HQ
- Continually update Style Guides and Glossaries for the languages
- Liaise between Uber product teams and Localization Program Management to recommend best practices for internationally-friendly product design
- Develop, own and maintain relationships with regional stakeholders
- Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve globalization across Uber
- Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning
**What You’ll Need**
- B.A. in Translation, Linguistics, or similar field of study
- Minimum 3 years of localization experience, preferably in the tech industry
- Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
- Experience managing Translation Memories, Glossaries, and Style Guides
- Excellent written and verbal communication skills
- Passionate about Uber and our mission
- Ability to manage operations at scale
- Be proficient in and manage technical processes (e.g. Share internationalization i18n best practices, advise Product/Engineers on best practices for l10n QA/testing, run and manage linguistic QA processes)
- Proficiency in Arabic
**Bonus Points If**
- Professional fluency in a language other than English and Arabic highly preferred
- Master’s Degree in related field
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