National customer Service Assistant

3 days ago


Cairo, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**JOB PURPOSE**:

- Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
- Utilize information from Exchange & Refund System to detect and act upon or report to management regarding product faults and sales-related issues Contribute to the Exchanges and Returns action plan and take ownership for allocated deliverables.
- Work in liaison with Department Management to identify solutions to resolve the root cause of customers' returns.

**KEY ACCOUNTABILITIES**:

- Prepare daily / weekly / monthly reports of transactions at the Exchange & Refund Desk for reconciliation purpose
- Work closely with Customer Service Department for Complaint Handling and Customer Feedback logging onto system.
- To communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
- Handle all Exchange & Refund customer transactions accurately, efficiently and whilst providing highest standards of Customer Service.
- Ensure Exchange & Returns Desk is effectively equipped at all times with necessary documents and tools, always available to serve customers throughout the day.
- Gain knowledge on how to assemble IKEA products, to assist customers who have difficulties assembling products and exchange component parts when they are needed

QUALIFICATIONS

**Minimum Qualifications and Knowledge**:
Commerce/ Accounting background an advantage

**EXPERIENCE**

**Minimum Experience**:
2-3 years experience in handling till transaction


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