Early Career Training

4 days ago

Cairo, Egypt GE Healthcare Full time

**Job Description Summary**:
You will be responsible for meeting the daily service repair and maintenance of the Computed Tomography (CT) and driving customer satisfaction through Service Excellence.

This role will be based in Cairo.
**Responsibilities**
- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Complete Preventative Maintenance and Field Modification Instructions.
- Order and managing repair parts cycle times.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintain tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Manage vendors’ service delivery processes in compliance with GE Healthcare policies.
- Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identify Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.
**Quality Specific Goals**
Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Required Qualifications**
- Bachelor's Degree -Biomedical, Electronic, Mechanical
- Technical and analytical skills.
- At least 1 years Field Services experience.
- Comprehensive knowledge the CT and X-Ray modalities
- Proficiency in English.
- Ability to work independently.
- High work standards and quality.
- Ability to take initiative and motivated.
- Plans and organizes work effectively.
- Strong communications-, listening
- and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.
**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

**#LI-IO1**

**Additional Information**:**
Relocation Assistance Provided**:No

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