Training & Od Manager

3 weeks ago


Cairo, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Job Purpose**

The role will be responsible for the development and implementation (including delivery) of training solutions to support organizational goals with particular emphasis on DHL Global CIS (Certified International Specialist) programmes. In addition to solid contribution to the engagement and performance management.

**PRINCIPAL ACCOUNTABILITIES**
- Deliver training calendar in line with local and corporate strategy to meet the development requirements
- Create and update the training database
- Participate in the Health & Well-being engagement programs
- Prepare training reports that facilitate proper evaluation of training effectiveness and efficiency
- Create the TNA to develop the site’s annual training plan
- Manage induction programs to orient new employees with DHL’s business, policies and culture.
- Act as EOS champion
- Administer DHL’s yearly surveys (EOS / GPTW)
- Responsible for DHL’s portals: EOS / MyTW / HRQS / Smart Connect / QAS
- Master the creation of quizzes for the engagement activities
- Manage the Performance Management cycles
- Act as CIS Champion
- Ensure completion of 100% of all mandatory training programs, CIS programs & other training programs to address developmental needs with the set timelines
- Organize & deliver all CIS foundation sessions to new commers
- Administer functional CIS programs
- Build & monitor the CIS forecasting
- Manage monthly / yearly recognition programs (EOM / EOQ / EOY / Energizer)

**NATURE AND SCOPE**

a) Context

The jobholder is responsible for identifying the training needs to develop and implement necessary programs across the organization to meet the strategic needs direction of the organization. The job holder acts as Champion for several engaging matters as (CIS / EOS / Smart Connect)

b) Reporting Relationships

This role reports to the HR Director.

c) Contacts
- Internal:
- SMT
- Department Managers
- Other DHL regional Trainers
- All Staff
- External:
- Training Suppliers
- General Suppliers

d) Problem Solving

The jobholder will be required to investigate performance issues and training needs identified to resolve what is and what isn’t a training issue. They will also need to develop innovative programmes, which are cost effective.

e) Decision Making
- Decision making will involve areas like:
- The most appropriate training solution to an issue
- The most cost-effective way to resolve a training problem
- Aappropriate vendors to use

f) Planning and Organisation

This role does require planning up to one year in advance in relation to the budget and training calendar. Detailed planning will usually be done quarterly. The nature of training means that deadlines are often unbreakable so planning and organising is important.

g) Job Challenge

Identifying and implementing training programs to ensure a world class culture is developed and nurtured.

Manage the expectations of line managers versus the limitations of the budget.

**KNOWLEDGE, SKILLS AND EXPERIENCE**

Experience
- Previous training experience is required
- 5 - 10 years of experience
- Project Management is needed
- Experience in driving Engagement

Competencies
- Passion for public speaking and training/developing others
- Excellent communication and interpersonal skills
- Ability to engage and interact with individuals at all levels
- Excellent planning / organizing skills and managing multiple projects
- Excellent MS Office skills; particularly in power point and designing presentations
- Creative skills are a must
- Cross functional & multitasking skills

OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit programm.


  • Training Manager

    3 months ago


    Cairo, Egypt Top Business Cairo, Egypt Full time

    Plan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...

  • Training Manager

    4 weeks ago


    Cairo, Egypt Top Business Cairo, Egypt Full time

    Plan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...


  • Cairo, Egypt Careem Egypt Full time

    Run advanced analysis to better define gaps within the base and help the team maintain a healthier base Define KPIs and and build visibility on all demand growth related metricsTake the initiative in running different experiments for users across the funnel and automate successful onesWork closely with verticals’ teams to align on the best demand...

  • Real Time Analyst

    3 months ago


    Cairo, Egypt Mrsool saudi Full time

    Responsible for managing all intraday processes in support of operations to achieve the business objective of service level, maximizing efficiency and occupancy.Create and maintain mechanisms of reporting to audit RTA attendance and performance with weekly/monthly audits and teaming with the workforce team to drive improvements; identify opportunities for...


  • Cairo, Egypt AGODA Egypt Full time

    Pitch, secure and build new hotel partnerships to expand our portfolio and market footprint.Effectively communicate the value proposition and benefits of partnering with Agoda to hotel owners and management.Prepare and deliver compelling presentations to showcase the advantages of our services.Conduct negotiations with potential hotel partners to secure...

  • Training Manager

    3 months ago


    Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time

    Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.Develop individualized and group training programs that address specific business needs.Develop training manuals that target tangible results.Implement effective and purposeful training methods.Effectively manage the training budget.

  • Training Manager

    3 months ago


    Cairo, Egypt Amazon Full time

    Training ManagerBasic Qualifications Fluent in speaking and writing in both Arabic and EnglishUndergraduate degreeCustomer service experience (contact centre operations)Customer or people experience design and/or managementTraining experience in an adult learning environmentKnowledge of adult learning and training practicesExcellent written and oral...

  • OD Executive

    3 months ago


    Cairo, Egypt Transmar egypt Full time

    Develop and implement training programs and initiatives to enhance employee skills and knowledge.Conduct training needs assessments to identify gaps and areas for improvement.Design and deliver training sessions, workshops, and seminars for employees at all levels.Create training materials, including presentations, handouts, and online resources.Collaborate...

  • OD Executive

    4 weeks ago


    Cairo, Egypt Transmar egypt Full time

    Develop and implement training programs and initiatives to enhance employee skills and knowledge.Conduct training needs assessments to identify gaps and areas for improvement.Design and deliver training sessions, workshops, and seminars for employees at all levels.Create training materials, including presentations, handouts, and online resources.Collaborate...

  • Marketing Director

    2 months ago


    Cairo, Egypt RAWAJ Egypt Full time

    Develop marketing strategy and brand strategy for retail, distribution, e-commerce and CRM across all products and consumer segments.Set and administer an annual commercial budget.Guide the day-to-day activities and empower the marketing, Retail and Distribution teams and management across all the organization's products portfolio &...

  • Marketing Director

    4 weeks ago


    Cairo, Egypt RAWAJ Egypt Full time

    Develop marketing strategy and brand strategy for retail, distribution, e-commerce and CRM across all products and consumer segments.Set and administer an annual commercial budget.Guide the day-to-day activities and empower the marketing, Retail and Distribution teams and management across all the organization's products portfolio &...


  • Cairo, Egypt Orascom Development Egypt Full time

    Overseeing and managing compliance with relevant laws, regulations, and standards related to information technology (IT). This includes ensuring adherence to data privacy and protection regulations, IT security standards, and any specific compliance requirements applicable to ODE.Developing and maintaining IT policies, procedures, and guidelines to ensure...


  • Cairo, Egypt IGT Solutions egypt Full time

    Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account.Identify training needs using a structured methodology to assist in the design of tailored training and development programs.Ensure that training programs are in alignment with the...

  • Senior OD

    3 months ago


    Cairo, Egypt vendors egypt Full time

    We are hiring for Full time job vacancy at Airport S Authority Of Candidates applying for Airport Ground Staff jobs in Mumbai should have a minimum experience of 0-3 To apply for Airline Ground Staff jobs one must possess Airport Ground Handling, Flight Training, Aerospace, Crew Resource Management, Multi engine in in Administration or Travel, or PG...

  • Service Manager

    2 months ago


    Cairo, Egypt SSC Egypt Mea Full time

    Responsibilities:• Ensuring the correct and proper delivery of customer support services to our customers.• Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.• Take ownership of customers issues and follow problems through to resolution• Guide the sales and presales team...

  • Service Manager

    2 weeks ago


    Cairo, Cairo, Egypt SSC Egypt Mea Full time

    Responsibilities: Ensuring the correct and proper delivery of customer support services to our customers. Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. Take ownership of customers issues and follow problems through to resolution Guide the sales and presales team in any projects...


  • Cairo, Egypt Grinta Full time

    Collaborate with department heads and managers to define clear performance objectives and key performance indicators (KPIs).Facilitate the development of individual and team performance goals aligned with organizational goals.Design and implement effective performance appraisal processes and tools.Train managers and employees on the performance evaluation...


  • Cairo, Egypt Grinta Full time

    Collaborate with department heads and managers to define clear performance objectives and key performance indicators (KPIs).Facilitate the development of individual and team performance goals aligned with organizational goals.Design and implement effective performance appraisal processes and tools.Train managers and employees on the performance evaluation...


  • Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.The OD Specialist is responsible for leading and implementing strategies that enhance the efficiency...


  • Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.The OD Specialist is responsible for leading and implementing strategies that enhance the efficiency...