Training & Od Manager

2 days ago


Cairo, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Job Purpose**

The role will be responsible for the development and implementation (including delivery) of training solutions to support organizational goals with particular emphasis on DHL Global CIS (Certified International Specialist) programmes. In addition to solid contribution to the engagement and performance management.

**PRINCIPAL ACCOUNTABILITIES**
- Deliver training calendar in line with local and corporate strategy to meet the development requirements
- Create and update the training database
- Participate in the Health & Well-being engagement programs
- Prepare training reports that facilitate proper evaluation of training effectiveness and efficiency
- Create the TNA to develop the site’s annual training plan
- Manage induction programs to orient new employees with DHL’s business, policies and culture.
- Act as EOS champion
- Administer DHL’s yearly surveys (EOS / GPTW)
- Responsible for DHL’s portals: EOS / MyTW / HRQS / Smart Connect / QAS
- Master the creation of quizzes for the engagement activities
- Manage the Performance Management cycles
- Act as CIS Champion
- Ensure completion of 100% of all mandatory training programs, CIS programs & other training programs to address developmental needs with the set timelines
- Organize & deliver all CIS foundation sessions to new commers
- Administer functional CIS programs
- Build & monitor the CIS forecasting
- Manage monthly / yearly recognition programs (EOM / EOQ / EOY / Energizer)

**NATURE AND SCOPE**

a) Context

The jobholder is responsible for identifying the training needs to develop and implement necessary programs across the organization to meet the strategic needs direction of the organization. The job holder acts as Champion for several engaging matters as (CIS / EOS / Smart Connect)

b) Reporting Relationships

This role reports to the HR Director.

c) Contacts
- Internal:
- SMT
- Department Managers
- Other DHL regional Trainers
- All Staff
- External:
- Training Suppliers
- General Suppliers

d) Problem Solving

The jobholder will be required to investigate performance issues and training needs identified to resolve what is and what isn’t a training issue. They will also need to develop innovative programmes, which are cost effective.

e) Decision Making
- Decision making will involve areas like:
- The most appropriate training solution to an issue
- The most cost-effective way to resolve a training problem
- Aappropriate vendors to use

f) Planning and Organisation

This role does require planning up to one year in advance in relation to the budget and training calendar. Detailed planning will usually be done quarterly. The nature of training means that deadlines are often unbreakable so planning and organising is important.

g) Job Challenge

Identifying and implementing training programs to ensure a world class culture is developed and nurtured.

Manage the expectations of line managers versus the limitations of the budget.

**KNOWLEDGE, SKILLS AND EXPERIENCE**

Experience
- Previous training experience is required
- 5 - 10 years of experience
- Project Management is needed
- Experience in driving Engagement

Competencies
- Passion for public speaking and training/developing others
- Excellent communication and interpersonal skills
- Ability to engage and interact with individuals at all levels
- Excellent planning / organizing skills and managing multiple projects
- Excellent MS Office skills; particularly in power point and designing presentations
- Creative skills are a must
- Cross functional & multitasking skills

OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit programm.


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