Payments Customer Service Executive, Gsc Cairo

2 days ago


Cairo, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Payments CSE**

**Why join us?**

Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to), with language dependencies.

**The Opportunity**:
**What you’ll do**:

- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies and procedures.
- Owns and resolves issues and understands how and when to escalate.
- Knowledge of Group compliance, Operational Risk.
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role.

**Requirements**:
**What you will need to succeed in the role**:

- Fluent level of english
- Bachelor's degree
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy

**What additional skills will be good to have?**
- Payments Products knowledge will be an asset
- Having a previous customer experience will be an asset
- Additional language knowledge will also be an asset

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD



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