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Fulfilment Specialist
1 month ago
Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)
- Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
- Ensure the tracking of regulated documents via scanning and updating the customer fulfilment governance management system upon dispatch or return of post/e-docs
- Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Achieve all targets for contact handling, turnaround times and quality
- Sorting returned mail so that customers can be contacted for new addresses
- Contacting customers where mail has been returned to identify new contact details
- Participate in regular 121s and team meetings with your Manager
- Support new team members
- Be a role model for the team demonstrating outstanding personal behaviours and performance
- Be a Customer Service Champion within the Fulfilment Team. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement
Time Type:
Full time
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