Customer Support Specialist

4 weeks ago

Cairo, Egypt OTO Full time

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge - shipping The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further - your journey begins with us

We are now calling on all Customer Support Specialist Heroes OTO is currently on the hunt for a seasoned Customer Support Specialist to join our team Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market Join us and let's conquer new horizons together

**Tasks & Responsibilities**:

- Ensure high levels of customer satisfaction by carrying out the fastest and most efficient support;
- Manage account escalations and resolve crises through OTO’s firefighting practices in collaboration with other departments;
- Guide customers through available product resources such as knowledge base articles, tutorials, how-to videos, and webinars;
- Communicate with shipping companies to follow up on client requests and escalated cases;
- Take initiative to directly handle client issues and technical requirements;
- Take part in business development related to contacting shipping companies to partner up with OTO;
- Provide required support to the existing clients and troubleshoot issues through all channels and tools;
- Follow up on cases related to delivery partners including delays in shipment pick-ups, delivery, loss & damage;
- Handle inbound support through multiple channels ( Voice, Chat, Social Media)
Any other duties as required by management.

**Requirements**:
For this role, it is essential that have
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
- English Speaker

It will be considered a big plus if you:

- International experience
- Previous work in fast-growing SaaS start-ups

**Location**:
At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum - the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

**Benefits**:

- No Clocking in and out: Forget about the clocking in/out routine. At OTO, we trust you to manage your time effectively & efficiently - no micromanaging here. Our work hours span from 9 am to 6 pm, yet without the added constraints of conventional time tracking.
- ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
- Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps - we've got your back with our Health Insurance coverage/fund depending on your location.
- Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
- Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
- Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
- Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
- Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
- Unlimited Days Off: Our unlimited days off policy is not just a perk;

  • Junior Customer Support Specialist

    2 weeks ago

    Cairo, Egypt Winged Recruitment Full time

    Are you searching for a role where your communication skills and empathy can make a difference? Winged Recruitment is thrilled to unveil a fantastic opportunity for aspiring Junior Customer Support Specialists to embark on a fulfilling career journey. Leveraging our innovative approach to talent acquisition and cutting-edge AI technology, we provide a unique...

  • Technical Support Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...

  • Customer Support Specialist

    3 months ago

    Cairo, Egypt Tyro Full time

    Job DescriptionProvide an exceptional, full life cycle customer experience to our users through phone, email and chat support.Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.Collaborate with other team members to ensure consistent and seamless services to Tyro customers.Update customer information during...

  • Customer Support Specialist

    4 weeks ago

    Cairo, Egypt Tyro Full time

    Job DescriptionWe're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt.Job DescriptionProvide an exceptional, full life cycle customer experience to our users through phone, email and chat support.Anticipate customer needs and...

  • Tech Support Customer Service

    4 weeks ago

    Cairo, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...

  • Tech Support Customer Service

    2 weeks ago

    Cairo, Cairo, Egypt Teleperformance Full time

    Company DescriptionTeleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations.Role DescriptionThis is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt.The Customer Service Specialist will be...

  • Customer Support

    2 months ago

    Cairo, Egypt iSchool Full time

    Respond to customer inquiries and provide support via phone, email, and chat.Troubleshoot and resolve technical issues related to our e-learning platform.Assist customers with onboarding, registration, and payment processes.Provide product information and guide customers through course selection.Collaborate with other teams to continuously improve our...

  • Specialist Customer Support

    4 weeks ago

    Cairo, Egypt SSC Egypt Full time

    Interact with customers over the phone to understand their needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual product...

  • Customer Support Specialist

    2 months ago

    Cairo, Egypt Teleperformance Egypt Full time

    Tasks Are you experienced with dealing with tricky customers? Do you thrive when having friendly conversations with customers and clients? Do you have experience memorizing essential company information and relaying this in simple terms? If so, we have the perfect opportunity for you! and are able to improvise and think on your feet from time to time. Are...

  • Customer Onboarding Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the first...

  • Psychological support specialist

    4 weeks ago

    Cairo, Egypt Nuclear Power Plants Authority Full time

    Psychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...

  • Customer Support Specialist

    3 months ago

    Cairo, Egypt Concentrix Egypt Full time

    Participate in developing and updating customer service procedures and manuals of all types and their contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally, and coordinating with the relevant departments in this regard.

  • IT Support Specialist

    4 weeks ago

    Cairo, Egypt Egypt Assistance Full time

    Job DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...

  • Customer Service Specialist

    4 weeks ago

    Cairo, Egypt Tyro Full time

    Customer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...

  • Customer Support Lead

    2 weeks ago

    Cairo, Cairo, Egypt IQVIA Egypt Full time

    Responsibilities:Managing the customer support department's day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating and revising customer support policies and promote their implementation.Informing the team of all new information related to products, procedures,...

  • Customer Support Lead

    4 weeks ago

    Cairo, Egypt IQVIA Egypt Full time

    Responsibilities:Managing the customer support department’s day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating and revising customer support policies and promote their implementation.Informing the team of all new information related to products,...

  • Installed Base Support Specialist

    3 weeks ago

    Cairo, Egypt Hewlett Packard Enterprise Full time

    Installed Base Support Specialist This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients...

  • Project Logistics Customer Excellence Specialist

    1 week ago

    Cairo, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:As a Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the...

  • Customer Support

    2 weeks ago

    Cairo, Cairo, Egypt 3D|Diagnostix Full time

    Interact with customers to provide information in response to inquiries about products, services, and to handle and resolve complaints. As well as maintaining the work flow of the services. "Make sure that whatever the client orders are delivered, on time, with top quality and meeting expectations." Basic Salary is paid in LE and quarterly bonus is paid in...

  • Support Services Specialist and Order Booking

    2 weeks ago

    Cairo, Cairo, Egypt ABB Full time

    Support Services Specialist and order booking:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we...