Customer Experience Specialist

23 hours ago


Cairo, Egypt Appetito Full time

**About the role**:
The Customer Experience Specialist is responsible for all communications channels of **Appetito** working as front line of communication with customers through different channels. The core purpose is making sure that customer experience is the best.
- Assist customers via several communication channels to directly achieve customer satisfaction and assure product delivery
- Coordinate of workflow between different teams (within the company) to guarantee the integrity of the workflow.
- Makes outbound calls on cases that need assistance and gathers or relays accurate information is documented in our internal systems.
- Follows-up on specific requests made by the customers on their particular cases.
- Ensures customer retention and satisfaction.

**Office Location: Maadi, Katameya.**
- 0-1 year of experience.
- Professionalism, patience & a “people-first” attitude.
- Rotational shifts.
- 2 day off.



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