Customer Tech Spt Specialist
4 days ago
**About the role**:
- Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly
- Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives
- Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Ensuring customer satisfaction in every step of problem resolution.
- Perform technical escalations in line with our Fault Management policy.
- Liaise with other relevant internal departments to ensure all incidents are managed properly.
Real time monitoring: incident detection and analysis, logging of the faults in the relevant
**About you**:
- Proven experience with troubleshooting and diagnosing problems
- Networks Fundamentals
- Windows or Linux fundamentals
- Broad knowledge of virtual environments & Cloud Computing Basics is a plus
- (Open stack overview, Asure, AWS, etc...)
- Advanced knowledge /Certificate in different technology is a plus
**Additional information**:
- Proficient English, and French is a must
- Clear Communication Skills with ability to use positive language
- Strong telephone etiquette skills
- Excellent customer service skills
- Knowledge of common concepts, practices, & procedures for end user technical support. Strong problem solving and research skills
**Department**:
Orange Cloud for Business
**Contract**:
Regular
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