Executive Customer Relations Specialist

3 days ago


Cairo, Egypt Souq.com for E-Commerce LLC Full time

**Basic Qualifications**:

- Fluency (spoken, reading and written proficiency) in English and Arabic
- A minimum of six months of experience in Customer Service
- Experience in communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Experience with MS Office and CSC tool set.
- Flexibility in work hours based on scheduling needs and customer demands
- Passion for the customer
- Must be in good standing

Job summary
**Description**: Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, the Executive Customer Relations (ECR) team in the Digital, Device, and Alexa Support (D2AS) business is looking for an ECR Specialist to support a growing worldwide team and tackle problems for both internal and external customers. ECR is a role model within worldwide Customer Service, ensuring that problems are resolved not just for an individual, but for all customers.

**Responsibilities**:

- Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.
- Drive technical investigations to identify root cause(s) and restore customers’ trust in devices.
- Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).
- Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience.
- Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.
- Successfully complete approved special projects as assigned.

**PLEASE NOTE**: In this role, you may be required to work weekend days and evening hours.

**Preferred Qualifications**:

- Six months of experience in complex Tech Support operations supporting 1P/2P/3P devices.
- Experience in utilizing Heartbeat and Tableau
- Experience in process improvement using Lean and Kaizen methods
- Proficiency in other languages
- A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications.



  • Cairo, Egypt German University in Cairo Full time

    **Job Description**: Reporting Channel/Interactions: - Reports mainly to the School Relations Specialist and Head of Department Interacts and communicates with: - local and international schools - All university departments and students - Outside suppliers & organizers Duties and Responsibilities: - Assist in coordinating with university departments the...


  • Cairo, Egypt Appetito Full time

    **About the role**: The Customer Experience Specialist is responsible for all communications channels of **Appetito** working as front line of communication with customers through different channels. The core purpose is making sure that customer experience is the best. - Assist customers via several communication channels to directly achieve customer...


  • Cairo, Egypt Wisely Insure Full time

    If you are looking for a challenging and rewarding career where your skills will be put to use, then join our team and become a part of the Wisely Insure family. We are always looking for reliable and punctual team members that will contribute on this challenging but rewarding journey. **Responsibilities**: - Manages, builds, maintains and nurtures...


  • Cairo, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

  • Customer Care

    1 day ago


    Cairo, Egypt Ebdaa Digital Technology Full time

    **This is a 100% Remote Job** We are looking for a **Customer Care and Operations Specialist** to assist our customers and vendors with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions, and guiding product users/ vendors through features and functionalities. To be...


  • Cairo, Egypt Nestle Middle East Full time

    The Role Position Summary The Customs Clearance Specialist significantly contributes to the top and bottom-line target's achievement by continuously ensuring on time availability of finished goods and raw materials (at an optimal cost) by maintaining an optimal lead time and cost, while also guaranteeing a high standard of compliance. A day in the life of -...

  • Marketing Executive

    6 days ago


    Cairo, Egypt CCSD Full time

    Our group of companies looking for a young, enthusiastic marketing specialist to join or team, please whatsapp Saawi for faster communication on +971502691602 **Job Types**: Full-time, Part-time Part-time hours: 10 per week **Salary**: E£3,000.00 - E£6,000.00 per month Ability to commute/relocate: - Cairo: Reliably commute or planning to relocate...

  • Mgr-guest Relations

    3 days ago


    Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 24013886 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...


  • Cairo, Egypt Mrsool | مرسول Full time

    **Specialist, Account Management** **Department: Partnerships.** **Reporting Line: Head of Account Management - HQ** **About the Role?** Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. **What will you do?** - Maintain and build strong relationships with assigned...


  • Cairo, Egypt PepsiCo Full time

    Overview: The ServiceNow & Integrations Specialist is part of the IT Operations team within the PepsiCo CTO Organization in Cairo. - Be the part of a global engineering team responsible for designing, developing, and deploying ServiceNow solutions. - Implement ITSM modules, workflow customization, ticketing, process automation, report development, dashboard...

  • Telesales Executive

    2 weeks ago


    Cairo, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...


  • Cairo, Egypt Bupa Full time

    IT Support Specialist Egypt, Cairo Permanent Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...

  • Dam Sales Executive

    3 weeks ago


    Cairo, Egypt Vodafone Full time

    **What you’ll do**: - The Direct Sales Specialist delivers sales advice and administration, through face to face, phone, or door to door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer...

  • Performance Executive

    3 weeks ago


    Cairo, Egypt MediaCom Full time

    **ABOUT MEDIACOM** Welcome innovators, initiative takers and instigators. We are 8,500 of the world’s leading media communications specialists, in 125 offices, across 100 countries. We help brands unlock growth through media. We do this using our Systems Thinking approach to data, technology and creativity and design communication strategies that build...


  • Cairo, Egypt Amideast, Inc. Full time

    **COMPANY INFORMATION** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we...

  • Pricing Specialist

    2 weeks ago


    Cairo, Egypt NOKIA Full time

    **Join us in creating the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...


  • Cairo, Egypt Ericsson Full time

    At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...


  • Cairo, Egypt Arab developments company Full time

    Senior Public Relations & Marketing is required for Arab Development company (Yarn & Textile Supplier) Job description:  Manage PR, Events and Sponsorships functions  Maintain and manage the company’s positive public image as relates to the media, third parties, regulatory bodies and the general public with emphasis on managing the dissemination of...


  • Cairo, Egypt Bupa Global Full time

    Job Introduction The Fulfilment Specialist will join the team on a 9 months Temporary term basis. The Specialist will deliver excellent customer experience for our internal and external customers by swiftly and accurately carrying out fulfilment, administrative and support services for Bupa Global. You will be responsible for carrying out a wide range of...


  • Cairo, Egypt Hewlett Packard Enterprise Full time

    Installed Base Support Specialist This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients...