IT Support

**Full Job Description**

**Responsibilities**:
**THIS IS 100% REMOTE WORK FROM HOME** **and 100% ENGLISH SPEAKING POSITION**
- Answer calls in English from computer users in English
- Excellent customer service skills
- Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
- Managing and Troubleshooting Multiple Office365 domains
- Maintain client Software Installations and Upgrades needed.
- Active Directory Domain Management.
- Troubleshooting and resolving basic Network issues.
- Following up with customers to ensure full resolution of issues.
- Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.
- Assist in basic Server and Network Administration tasks.
- Salary can be paid in $ USD $ if applicant prefers.

**Job Qualifications**:

- Must have access to stable internet to work from
- One or more technical certifications (MCSA, CCNA, A+, Network+, etc.) are preferred.
- 1-3 years of experience in Helpdesk environment.
- Proficiency in English written and spoken is required.
- Customer Centric Mindset is a MUST
- Excellent troubleshooting and analytical skills
- Decision maker and has the ability to evaluate situations on the spot.
- Ability to be on-call for urgent situations.
- Good knowledge in Office365 and 365 Exchange is highly preferred.
- Good Knowledge in Virtualization (AWS, ESXi, VMWare) is a plus
- Experience dealing and working with customers in English is a definite plus

Pay: Up to E£30,000.00 per month