![Webhelp](https://media.trabajo.org/img/noimg.jpg)
Dispatcher
4 days ago
**Customer Service/Support**
**Location**
- Giza, Egypt***
Job Title:
Dispatcher
**Job Description**:
The role of the Dispatcher consists of being responsible of the distribution of the workflow of the LOB for critical and non-critical cases to front line Associates. Their duties include monitoring the different types of queues in the LOB, document negative trended behaviors and report it, report and transfer misrouted cases to their support areas, a Dispatcher collaborates to SLA improvements and consistency within the organization.**Responsibilities**:
- Assign cases to Associates depending on the supported segment/POD keeping sense of urgency for cases tag as Critical by the severity of the issue reported.
- Keep constant monitoring of the different types of queues. Help and support staff when Associates is not ready to take cases (System Issue / Leave / Trainings / Backlog Management).
- Resolves issues related to misrouted cases and transfers to the correct area of support, this includes changes in the skill for front line ambassadors to guarantee the internal assignation of the case.
- Critical thinking:
- The dispatcher will identify urgent cases based on Issue Description.
- The dispatcher will assign the case to an available associate for immediate contact.
- The dispatcher will notify case owner ASM and MOD on internal channels when assigning an urgent case.
- MOD will follow up to make sure contact is made within 15-30 minutes of case assignation.
- Action needs to be executed and documented on a weekly basis.
- Attending regular sync meetings with ASM to share finding and areas of opportunity for case assignation and SLA improvement.
- Automate report to reduce inefficiencies in our assignation duties.
- Coordinate activities to collect, analyze and report information.
- Communicate attendance, time availability, known issues among other topics.
- Adhere to Concentrix policies and culture values.
**Skills**:
- Excellent knowledge of Microsoft Office Suite
- Cloud Basic Knowledge
- Average communication skills
- Above average numerical and analytical ability
- Self-starter and independent
**Location**:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Operation Dispatcher
1 week ago
مصر, Egypt Trukker Full timeTruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...
-
Dispatcher
2 weeks ago
مصر, Egypt Tagaddod Full timeWe are seeking a skilled Dispatcher to join our team at Tagaddod. **Responsibilities**: - Support collection/fleet team in day to day operations - Receive and dispatch pickup requests - Follow up on collectors to ensure quick timely pickups - Monitor the route and status of collectors to coordinate and prioritize their schedule - Support and provide...
-
Fleet Dispatcher
1 week ago
مصر, Egypt Trukker Full timeTruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...
-
Dispatching Schedular
3 weeks ago
مصر, Egypt Chevron Full timeManage and co-ordinate distribution for all inbound customers ** Receipt / Dispatch & Inventory Reconciliation** Overall responsibility of receiving product from production area & dispatch to local/ export customers according to Chevron’s standard and procedures. Populate Distribution Resource Planning (DRP) to ensure timely delivery of orders with full...
-
Dispatching Schedular
3 weeks ago
مصر, Egypt Chevron Full timeManage and co-ordinate distribution for all inbound customers Receipt / Dispatch & Inventory Reconciliation Overall responsibility of receiving product from production area & dispatch to local/ export customers according to Chevron’s standard and procedures. Populate Distribution Resource Planning (DRP) to ensure timely delivery of orders with full set...
-
Dispatcher
2 weeks ago
مصر, Egypt Disaster Care Capital Ltd Full time"Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. Duties & Responsibilities: - Receive and review insurance claims submitted...
-
Dispatcher Ii
4 weeks ago
مصر, Egypt Talabat Full timeRole Summary - The focal point between customers, riders, and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs. - What’s On Your Plate?- Handling the riders’ issues that might reflect on the delivery process.- -...
-
Dispatcher
6 days ago
مصر, Egypt Talabat Full timeWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...
-
Customer Service/phone Dispatcher
3 weeks ago
مصر, Egypt Hub2Home Full time**Key Information**: - Applicant must be able to speak, read & write in English at a high level. - This role supports a USA-based company. - The job will involve a lot of time on the phone resolving customer issues. (No sales calls.) - This is not a sales-based job you will not be asked to sell anything over the phone. **Hours**: - 1st shift time: 14:00 -...
-
Dispatcher Ii
4 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity The focal point between customers, riders and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs. What’s On Your Plate? ❖ Handling the riders’ issues that might reflect on the delivery...
-
Dispatcher Ii
4 weeks ago
مصر, Egypt talabat Full time**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...
-
Associate Operations Manager
4 weeks ago
مصر, Egypt Talabat Full timeRole Summary As Associate operation manager, you oversee daily activities across the different lines of business, such as rider chat performance, rider satisfaction after contact, rider non-live support, BPO support, document verification, rider activation & re-activation, cash collection, accident validation, and other supporting functions. Lead a...
-
Dispatcher
1 week ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24077231 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Review shift logs/daily memo books and document pertinent information in logbooks....
-
Dispatcher (Remote)
4 weeks ago
مصر, Egypt Disaster Care Capital Ltd Full time**Employment Type**: Remote, Full-time Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Duties & Responsibilities**: - Receive and...
-
Supervisor Dispatching
3 weeks ago
مصر, Egypt Talabat Full timeWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...
-
Operation Support
3 weeks ago
مصر, Egypt Disaster Care Capital Ltd Full time**Duties & Responsibilities**: - Receive and review insurance claims submitted electronically or through other channels from insurance company - Verify claim details, policy coverage, and eligibility criteria. - Take reports of new claims from insurance companies, loss adjusters, restoration professionals etc and allocates the claim to a restoration...
-
Manager Logistics Operations
4 weeks ago
مصر, Egypt Talabat Full timeRole Summary - You are formulating the strategy together with Talabat’s Senior Management, be accountable for the performance of operations while driving the employee satisfaction. One of your core priorities is to maximize productivity and guide the team to continuous improvements. - What’s On Your Plate?- Ownership in taking important planning and...
-
Dispatcher/ Operation Support
4 weeks ago
مصر, Egypt Disaster Care Capital Ltd Full timeJoin Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Duties & Responsibilities**: - Receive and review insurance claims submitted...
-
Dispatcher - Ras Ghareb, Egypt
4 weeks ago
مصر, Egypt Vestas Full timeAt Vestas, we live our company values of Accountability, Collaboration, Simplicity and Passion. In an innovative and evolving industry, we change quickly to meet the needs of our customers. Our motivation is to preserve the environment through sustainable energy solutions. If this aligns with your values and enthusiasm, we want to hear from...
-
Dispatcher
3 weeks ago
مصر, Egypt Eagles Point Security Full timePay: E£8,000.00 per month COVID-19 considerations: To be disclosed Ability to commute/relocate: - Cairo: Reliably commute or planning to relocate before starting work (required)