Operation Support

7 months ago


مصر, Egypt Disaster Care Capital Ltd Full time

**Duties & Responsibilities**:

- Receive and review insurance claims submitted electronically or through other channels from insurance company
- Verify claim details, policy coverage, and eligibility criteria.
- Take reports of new claims from insurance companies, loss adjusters, restoration professionals etc and allocates the claim to a restoration technician
- Receive the technician’s report regarding the requirements needed for the designated property.
- Close liaison with insurers, loss adjusters, restoration professionals and clients throughout the claim lifecycle.
- Deliver the requirements needed on the property to the insurance company.
- Respond to inquiries, requests for information, and status updates in a timely and professional manner.
- Assign tasks to the designated people
- Maintaining accurate records of all service calls, dispatch details, and customer information on the system used by both Disaster Care & the insurance Company.
- Create and submit invoice for the insurance company
- Assist in maintaining accurate records of operational activities, including reports, and project documentation
- Prepare progress reports, situation updates.
- Provide empathetic and professional customer service to claimants and policyholders

throughout the claims process.
- Address concerns, escalate issues as necessary, and ensure timely resolution of inquiries and complaints.
- Identify and handle complaints and escalate to the team leaders necessary.

**Work Environment**

The work environment is a remote full-time job, meetings or training are conducted remotely. The working hours are from 10 am to 7 pm Cairo time.

**Required Skills & Qualifications**:

- C1 level in English is a must (written and spoken)
- Ability to use and operate CRM and/or ERP systems.
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.

**Tools and Equipment required**:

- Laptop
- Headset
- Fast Internet

**Internal and External Communication**
- Insurance Company
- Manager
- Stakeholders
- Clients
- Technicians.

**Job Types**: Full-time, Permanent



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