Partner Operations Support Analyst

6 months ago

مصر, Egypt DocuSign Full time

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
As a Partner Operations Support Analyst within our Global Partner Operations (GPO) team, you will be instrumental in enhancing the partner experience by managing and optimizing partner operations.

Your primary responsibility will be to ensure a seamless and productive onboarding process for our partners. This includes curating and regularly updating content on our Partner Portal, guaranteeing that our partners have immediate access to the most current information, tools, and resources they need for success.

This position is an individual contributor role, reporting to the Sr. Manager, Partner Programs Operations.

**Responsibility**
- Oversee and streamline the partner onboarding process, encompassing initial qualification, thorough compliance verification, and efficient contracting procedures
- Conduct basic orientation sessions for partners on Portal usage, Programs, and enablement strategies
- Address and resolve partner support issues and escalations, aiming for high satisfaction levels
- Curate and regularly update content on the DocuSign Partner Portal, ensuring that partners can access up-to-date information, tools, and resources
- Cultivate and maintain robust relationships with unmanaged partners and internal stakeholders, aligning with their needs and objectives
- Engage in creating and analyzing detailed reports to manage and enhance overall partner performance effectively
- Manage the operational aspects of partner programs, including agreement administration, compliance oversight, and performance reporting.
- Provide consistent updates and insights on program performance to internal teams and partners
- Assist proactively in resolving operational challenges encountered by partners
- Engage in AdHoc projects and initiatives as per evolving business requirements
- Demonstrate flexibility and adaptability in working across different time zones, ensuring effective global collaboration and communication

**Job Designation**:
**Remote**:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

**What you bring**:
**Basic**- Able to work 2pm to 10pm shift patterns to interact with the US teams- Able to travel to the Cairo office as required
- Fluency in written and spoken English
Degree educated or equivalent experience
- 2+ years of experience in partner operations, customer support, or a related field
- Proficiency in CRM systems, preferably Salesforce
- Basic understanding of contract management and compliance issues

**Preferred**
- Experience in conducting training sessions or presentations
- Prior work with global partners and understanding of cross-cultural business practices
- Advanced proficiency in CRM and partner portal tools
- Expertise in data analysis and reporting
- Solid grasp of current digital marketing tools and strategies
- Demonstrated ability to build and maintain strong business relationships
- Proactive in identifying and resolving issues
- Superb communication and interpersonal skills
- Detail-oriented with a focus on accuracy and quality
- Ability to multitask and prioritize in a fast-paced environment
- Self-motivated with a problem-solving attitude
- Strong organizational and project management skills
- Experience in leading projects and initiatives
- Flexibility to work across various time zones

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation**

**Our global benefits**:
**Paid time off**:

- Take time to unwind with earned days off, pl

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