Partner Program Operations Analyst
2 days ago
**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
**What you'll do**:
As a Partner Program Operations Analyst within our Global Partner Operations (GPO) team, you will be instrumental in enhancing the partner experience by managing and optimizing partner operations.
Your primary responsibility will be to drive partner data hygiene, including defining guidelines for partner data management and general data clean-up activities.
This position is an individual contributor role, reporting to the Sr. Manager, Partner Programs Operations.
**Responsibility**
- Engage in creating and analyzing detailed reports to drive data integrity effectively and improve visibility to overall partner performance
- Assist in documenting partner data standards and internal support guides
- Define and own consistent data audits to improve data hygiene overall
- Cultivate and maintain robust relationships with unmanaged partners and internal stakeholders, aligning with their needs and objectives
- Engage in AdHoc projects and initiatives as per evolving business requirements
- Demonstrate flexibility and adaptability in working across different time zones, ensuring effective global collaboration and communication
**Job Designation**:
**Remote**:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
**What you bring**:
**Basic**
- Able to work 2pm to 10pm shift patterns to interact with the US teams- Able to travel to the Cairo office as required
- Fluency in written and spoken English
- Degree educated or equivalent work experience
- Minimum 2 years of experience in partner operations, customer support, or a related field
- Proficiency in CRM systems, preferably Salesforce
- Basic understanding of contract management and compliance issues
**Preferred**
- Experience in conducting training sessions or presentations
- Prior work with global partners and understanding of cross-cultural business practices
- Advanced proficiency in CRM and partner portal tools
- Expertise in data analysis and reporting
- Strong grasp of current digital marketing tools and strategies
- Proven ability to build and maintain strong business relationships
- Proactive in identifying and resolving issues
- Outstanding communication and interpersonal skills
- Detail-oriented with a focus on accuracy and quality
- Ability to multitask and prioritize in a fast-paced environment
- Self-motivated with a problem-solving approach
- Strong organizational and project management skills
- Experience in leading projects and initiatives
- Flexibility to work across various time zones
**Life at DocuSign**:
**Working here**
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.**Learning & development**:
- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:
- Paid time off following the loss of a loved one and other life-changing events.
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