Operations Support PMO

3 weeks ago


مصر, Egypt PayTech Full time

**Term**: 12 months
- **Experience Requirement**: 5+ years
- **Job location**: Cairo
- **Budget**: USD 40,000
- **Project scope**:Operations Support PMO
- **Language requirements**: English fluency, Arabic fluency

**Role**
- Act as a first point of contact for consolidating Mastercard mandates and managing required initiatives to support compliance within adequate timeframes;
- Actively and efficiently engages with key stakeholders including IT, Operations, Risk, Compliance and relevant cross-functional teams within the bank;
- Facilitates channeling of technical or operational initiatives to the relevant stakeholders to ensure fulfillment of required mandates;
- Provide support to resolve specific technical challenges pertaining to Mastercard mandates through leveraging Mastercard experts/tools or assets (whenever applicable);
- Provide support to resolve technical challenges pertaining to authorization and/or integration to Mastercard assets (such as MDES);
- Track progress on agreed initiatives with key stakeholders and provide regular feedback to Client business team;
- Coordinate interactions between Client business team and Mastercard technical account management team;
- Set up a program management practice to coordinate across on-going initiatives;
- Create value visibility for priority initiatives across relevant metrics and KPIs with action-driving dashboard.

**Qualifications/ expectations required**:

- Experience in payment industry
- Knowledge of financial industry/banking operations and business practices
- knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management
- Strong analytical/problem solving and planning skills
- Experience to communicate and interact with senior stakeholders in the bank for periodic update
- Ability to multi-task in a fast-paced, deadline-driven environment


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