IT Operational Support
1 week ago
Company Description
If you are excited to help millions of people to elevate their standards of living and literally foster economic growth of the developing nations providing accessible financial instruments, come and Join us Your impact will be felt
We are looking for motivated talents, whose passione is **IT Operation** and the ones ready to dedicate their time for solving complex problems in the financial world. Our team consists of world class engineers with many years of experience who spend their life solving the most complex problems around the world. We are keen to welcome you onboard, learn from you and share the best from our experience.
Our platform has massive growth potential, our technology includes the most cutting edge techniques, tools, languages and frameworks. We work with a diverse set of individuals from different geographical locations, each bringing their experience and passion to make the most out of every day
As an **_IT Ops Engineer _**in the **IT team**, you will be a part of an **Enabling** **group** supporting IT systems.
Job Description**
Responsibilities**:
- Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
- Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that we utilize
- Act as a stakeholder for driving enhancements and improving support for all IT systems and processes
- Proficient in new product / service releases and stay on the forefront of emerging industry practices
- Ability to provide engaging, informative, well-organized evidential feedback where required
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
- Provide customer service expertise that is an example to the rest of your team in how to deliver customer focused service and constantly drive improvements in the ‘customer experience
Qualifications**
Basic qualifications**:
- 3+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems
- 3+ years of experience in supporting one or more IT infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storage
- Experience translating business and technical needs across region and driving solution delivery
Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
- Experience problem-solving technologically complex issues
- Ability to work proficiently with mínimal daily guidance
**Preferred qualifications**:
- Master's Degree in Computer Science or other related technical field.
- Experience in rapid prototyping and other fast iteration methods of solution development.
- Experience in building complex **IT Systems** solutions.
- Strong focus on delivering results, ability to think out of the box and beyond your area of responsibility.
Additional Information**
WHY YOU’LL LOVE US**
- All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties )
- Social insurance
- Open-door management policy
- Full Medical insurance
- Accommodation and Transportation Allowance
- Friendly environment that values innovation and efficiency
- Exciting opportunities for career growth and talent development
- Feedback encouragement
- Recognition and reward programs
- Competitive salaries and incentives
- Friendly environment
- Flexible and Comfortable schedule
- Fun committees
- Monetary rewards
- Fun, smart and creative people
- Career possibilities with growing team
- Paid vacations
- Social benefits
For more information about Nile Bits, please visit our website:
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