Associate Operations Manager
6 months ago
Role Summary
As Associate operation manager, you oversee daily activities across the different lines of business,
such as rider chat performance, rider satisfaction after contact, rider non-live support, BPO support,
document verification, rider activation & re-activation, cash collection, accident validation, and other
supporting functions.
Lead a large team of over 150 members and ensure the highest level of team engagement and
morale
What’s On Your Plate?
Reporting to the Logistics-Dispatch team, you will have the following responsibilities:
- Act as the regional owner for non-live rider support.
- Act as the primary contact point between BPOs and Talabat teams.
- Prepare weekly/monthly reports for management.
- Act as the first and only point of contact for BPO vendors regarding operational and
performance-related day-to-day issues.
- Observe and oversee outsourced business partners' daily performance, question and
challenge KPIs performance vs. targets.
- Report outsourced business performance results, challenges, initiatives, and areas of
improvement to internal operations and Dispatch management on a periodic basis and as
required.
- Act as an acquisition manager to cover all riders' language and chat volume without
breaching the SLA.
- Manage short-term requests and create related ad-hoc analyses.
- Be the extended arm for local and regional logistics teams when it comes to ad-hoc support
requests, special tasks, or projects.
What Did We Order?
- You have at least 3 years of experience in managing teams
- You are highly motivated to own projects and work independently.
- You are able to align the business needs and the team member’s wishes.
- You are able to read and evaluate reports and drive improvements
- You are capable of using Microsoft Office products
- Strong leadership and communication skills for internal and external teams.
- You are fluent when it comes to communicating using the English language verbally and
written.
-
Operations Associate
7 months ago
مصر, Egypt iSchool Full timeiSchool is Egypt's leading EdTech platform, dedicated to revolutionizing education and empowering young students with cutting-edge technology. As part of the Nahdet Misr Publishing Group, iSchool is at the forefront of shaping the future of education in Egypt and beyond. Our innovative programs and curriculum enable students aged 6 to 18 to explore and excel...
-
Sales Manager
7 months ago
مصر, Egypt Wellness Associate Full timeSearching for qualified prospects using to supply pipeline - Conducts sales visits to acquire new accounts, and grow business inside existing accounts - Responsible for achieving sales target - Develops a sales strategy to ensure meeting company sales goals. - Performs sales activities according to set KPIs - Maintains accurate records of all pricings,...
-
Data Operations Associate
6 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Data Operations Associate** **POSITION SNAPSHOT** Location: Egypt Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Data operations...
-
Associate HR Operations
8 months ago
مصر, Egypt GE Corporate Full time**Job Description Summary**: In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Develop a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within...
-
Associate HR Operations
8 months ago
مصر, Egypt GE Vernova rTSA Full time**Job Description Summary**: In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Develop a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within...
-
Associate Manager
6 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Afreximbank: Associate, Banking Operations
6 months ago
مصر, Egypt CA Global Headhunters Full time**Reference Number**: SRBLR-JPP-BAOP-004 **Nature and Scope**: The main purpose of the role is providing expert technical specialism in the field of commodities and the associated trade financing, primarily focused on post approval facility administering and transactional risk management for commodity sector clients. The position holder will be expected to...
-
Operations Associate, Gtrf
6 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Associate Manager
6 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Program Operations Executive/associate
6 months ago
مصر, Egypt ACCESS Health International Full time**POSITION VACANT**:Program **Operations Executive/Associate, ACCESS Health International, Cairo, Egypt **ORGANIZATION BACKGROUND**: **ACCESS Health International (AHI) **is a non-profit, think tank and advisory group, with the mission of improving access to high-quality and affordable healthcare for all people. **AHI **advises national and regional...
-
Operations Manager
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full time3+ years of employee and performance management experience - 3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon Worldwide Operations is the underlying fulfillment and customer service engine that...
-
Associate Manager-commercial
6 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Associate Manager
6 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Operation Manager
6 months ago
مصر, Egypt Harsco Environmental Full time**Company Description** **Job Description** Job Purpose**: - Directs and supervises operation and subcontractor workforce in operation all activities for equipment used in production or for rental on plant site locations. Ensures that daily production quantities are met. direct supervision of multiple employees in a large, multi-faceted environment, which...
-
Quality Operations Senior Associate
6 months ago
مصر, Egypt Viatris Full timeViatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...
-
Operation Specialist
6 months ago
مصر, Egypt iSchool Full timeiSchool is an Egyptian EdTech platform providing the latest educational technology for young students, and part of Egypt’s Nahdet Misr Publishing Group, our students from 6 to 18 years old are learning to create careers in fields like robotics, software engineering, artificial intelligence and more. We are looking for an Operations Associate to join our...
-
Operation Specialist
6 months ago
مصر, Egypt iSchool Full timeiSchool is an Egyptian EdTech platform providing the latest educational technology for young students, and part of Egypt’s Nahdet Misr Publishing Group, our students from 6 to 18 years old are learning to create careers in fields like robotics, software engineering, artificial intelligence and more. We are looking for an Operations Associate to join our...
-
Associate Sales Manager
6 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Sales Manager **Job Description**: The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through...
-
Associate Sales Manager
6 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Sales Manager **Job Description**: The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through...
-
Associate Manager
7 months ago
مصر, Egypt Majid al Futtaim Properties Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...