CRM Analyst

6 months ago


مصر, Egypt Vodafone Full time

**What you’ll do**:
**Key Accountabilities**
- 1. Delivery- Solution development:

- Assessment of technical feasibility of business requirements.
- Assessment of feasibility and define cost for configuration/development.
- Assessment of technical feasibility of business requirements.
- Implementation of business requirements through standard out of the box features whenever applicable.
- Collaboration with business and technology teams:

- Collaborate with architecture and technology teams to design and implement new projects.
- Collaborate with Demand team in tuning business requirements utilizing Siebel best-practices.
- Collaborate with testing team to define test methods & scope.

- 2. Application Management- Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs
- Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs
- Responsible for providing third line support for customer management.
- 3. Customer Satisfaction- Ensure systems availability as per agreement with customer.
- Ensure delivery of projects is on time and quality as agreed with the customer.
- Present new features to customer and advise customer if there are any deviations from Group or long-term strategies.

4. Teamwork- Can Do attitude in fulfilling company strategies
- Dedication, sense of ownership
- Continuous improvement in relevant area of profession
- 5. Standards and Procedures- Plan and implement projects accurately/realistically with the highest quality of solution development and implementation
- 6. Vendor Management- Utilize vendors resources effectively
- Ensure highest quality of vendor deliverables
- Ensure functionality of vendor deliverables to match business requirements
- BS in Computer Science and information Systems. (2-5 Years experience)- Cloud Fundamentals.
- Micro Services.
- OpenShift 'RedHat' Helm/Helmfile
- SCM: Git
- CICD: Jenkins
- Knowledge with modern integration practices such as REST services, API's.
- Programming: Java (minimum)
- Linux
- Familiar with Jira
- Working understanding or experience working in an Agile environment
- Excellent Communication SkillsBS in Computer Science and information Systems. (2-5 Years experience)

**Technical Skills**:

- Cloud Fundamentals.
- Micro Services.
- OpenShift 'RedHat' Helm/Helmfile
- SCM: Git
- CICD: Jenkins
- Knowledge with modern integration practices such as REST services, API's.
- Programming: Java (minimum)
- Linux
- Familiar with Jira
- Working understanding or experience working in an Agile environment
- Excellent Communication Skills


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