CRM Support Analyst

2 weeks ago


مصر, Egypt Vodafone Full time

**Role Purpose**:
**Key Accountabilities and Decision Ownership**:

- Previous Experience in VF frontline Call Center
- Cross functional communication skills
- Ability to manage change across different department and communicate with different levels of the organization.
- High Time Management
- Fundamental Knowledge of project management

**Core Competencies, Knowledge, and Experience**:

- Demonstrates ability of teamwork, flexible, take initiative, set plans, and executes them in addition to problem solving, handle multiple tasks/priorities.
- Excellent Analytical, problem solving and Negotiation abilities.
- Ability to solve critical issues.
- Expert level in using customer care systems.
- Very Good Analytical and reporting writing skills
- Very Good Presentation skills

**Must have technical / professional qualifications**:

- Programming experience
- Shell Scripting
- Java
- Unix and Linux
- Oracle database
- SQL/PLSQL
- Microsoft SQL Server
- Siebel IP17+ Administration
- Provisioning Administration
- UIPath


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