CRM Specialist

3 days ago


مصر, Egypt Vodafone Full time

Role purpose: To participate in the analysis and development of existing and new projects/products.

Key Accountabilities:
1. Solution DESIGN & Development:
Assessment of technical feasibility of business requirements.
Assessment of feasibility and define cost for configuration/development.Assessment of technical feasibility of business requirements.
Implementation of business requirements through standard out of the box features whenever applicable.
Collaboration with business and technology teams:
Collaborate with architecture and technology teams to design and implement new projects.
Collaborate with Demand team in tuning business requirements utilizing Siebel best-practices.
Collaborate with testing team to define test methods & scope.

2. Application Management
Responsible for selecting and managing appropriate business parties.
Responsible for setting up a right-size local capabilities for customer management configuration/development to execute projects successfully
Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs

3. Customer Satisfaction
Ensure systems availability as per agreement with customer.
- Ensure delivery of projects is on time and quality as agreed with the customer.
- Present new features to customer and advise customer if there are any deviations from Group or long-term strategies.

4. Team Management
- Identify and present team high performance potentials.
- Encourage Vodafone Way and values.
- Can Do attitude in fulfilling company strategies
- Dedication, sense of ownership
- Continuous improvement in relevant area of profession

5. Standards and Procedures
- Plan and implement projects accurately/realistically with the highest quality of solution development and implementation

6. Budget Management
- Support budget planning and monitoring process of department.
- Support in LRP planning
- Implement cost efficiency programme

7. Vendor Management
- Ensure Group vendor relationships are utilized.
- Ensure Vodafone processes for vendor selection are applied and that KPIs are defined with the vendor
- Utilize vendors resources effectively
- Ensure highest quality of vendor deliverables
- Ensure functionality of vendor deliverables to match business requirements

8. KPIs
- Applications availability and quality of software
- Following the software development methodology
- Post Implementation Reports as a base for customer satisfaction

Technical / Professional Expertise
- Putting customer first
- Performing through our people
- Delivering results
- Managing a changing environment
- Making a personal difference
- Communicating for impact
- Production management

Application integration and architecture foundation
- Communication skills
- Project management and supporting matrix organization skills

Education/Technical skills:

- Bachelors Degree in computer science and/or engineering or equivalent
- 3-6 years experience in telecom IT systems preferable in CRM domain.



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