Lcs Service Support Analyst
1 week ago
**Job Summary**
Emerson MSOL LCS Customer Service Support Analyst based in Egypt provides day-to-day support for the MEA Lifecycle Services Team. The position calls for an efficient and dynamic person who can handle and complete all the service order management and support requests in coordination with the Dubai Regional Office. The daily activities include service order entry/booking, invoicing, Dispute Management, logistics support for goods received and follow-up on vendor payments.
**In this Role, Your responsibilities will be**:
- Handle order to cash process flow for lifecycle field services in the Measurement Solutions organization
- Screen and Log orders in CRM, upload all documents to software.
- Meet or exceed the orders service levels. Desired service level to submit field services tier (0) orders in 1 day from receiving customer request/PO
- Independently handle the service orders booking and invoicing for the LCS activities
- Coordinate with service area managers on field service jobs scheduled.
- Assign field jobs to service engineers in Oracle service cloud.
- Update projects financials based on the cost reports made available each period by the finance department.
- Issue purchase orders to factory or third-party service vendors (if applicable).
- Review and receive supplier/factory invoices for timely payment
- Complete PO receipts, and upload vendor invoices to Dataserv to settle down payments to vendors on time
- Warranty and Goodwill order processing related to Spares and coordinating with the Customer and Logistics Team for shipments
- Ensure trade compliance and due diligence in collaboration with MSOL gate keeper
- Carry out new customer and vendor registration in the respective business systems as required
- Implement local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics Policy, with respect to all business activities
- Follow local work instructions for field services orders to meet ISO9001 requirements.
- Prepare calculation sheet for field service jobs, and submit final calculation to customers for approval.
- Submit final invoices with supporting documents (signed time sheets and engineers expenses) to the customer.
- Review debriefed job by service engineer, approve field Job and close service requests in OSC with support of field service area manager.
- Submit final invoices to customers to acquire payments as per agreed payment terms.
- **Handl **e monthly sales forecast by updating the POR file in coordination with service area Managers
- Attending/Leading the Regional Bi-weekly calls to have frequent communication with Engineers and ensure timely support
- Resolve disputed invoice issues and provide resolution to finance
- Any other stretch assignments as deemed appropriate by the Manager
**This Role, You Will Need**:
**Basic Qualifications**:
- Bachelor’s degree required. (engineering or equivalent)
- IT skills
- Minimum of 1 -2 years of experience
- Excellent command on Spoken and written English
**Who You are**:
You build and deliver solutions that meet customer expectations. You readily action new challenges, without unnecessary planning. You build strong formal and informal networks. You focus on creating an effective collaborative style. You convert ideas into actions and produce results with new initiatives. You relate comfortably with people across levels, functions, cultures, and geography.
**Our Offer to you**:
- Challenging and purposeful work
- A diverse set of people, working together.
- Limitless Growth
- Employee resource groups
- Learning and talent development programs
- Health Insurance packages
- Hybrid work culture
- Peer Mentorship programs
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