Systems Analyst 3-support

4 weeks ago

مصر, Egypt Oracle Full time

Systems Analyst 3-Support-22000AM6

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

Applicants are required to read, write, and speak the following languages: English, Arabic

85540.Systems Analyst 3-Support.SUPP.PREMSERV.IC3
OMS-MCS

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Looking for Principal Consultant with Oracle Fusion HCM experience and over 10+ years of IT experience with at least 5 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. If selected, should be willing to work in shifts if required as our customers are spread across various countries.

Strong Project management experience with at least 4-5 projects leading Implementation & Support Projects.

Good to have PMP and ITIL Certified.

Strong communication and customer facing skills involving negotiation and pre-sales activities. Good Communications and a Team Player

Ability to lead the team and drive the customer service meetings. Willing to work in shifts and operations support

Oracle HCM Modules - Core HR, Payroll, Absence, OTL, Talent, ORC, Learning, and Compensation.
Oracle HCM Cloud Technical skills - SQL, Fast Formula, BI Publisher & OTBI Reports, Value Set (Table, etc...), UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract.
- At least 2-3 Oracle Fusion HCM implementations or Support exposure with module-leading hands on experience in any of the two modules
- Should have extensively worked on Oracle EBS/Fusion Payroll processes
- Should have experience in implementing and supporting Payroll customer
- Extensive knowledge on functional setups of Business Group, Organizations, Departments, Divisions, Operating Units, etc.
- Should be able to write Fast Formula needed and work on Approval Management Engine.
- Worked on end to end implementation in Global HR, Payroll, Compensation and Benefit modules, creating value sets and using them in flex fields like Descriptive / Extensible.
- Experience in Element Configuration using Payroll Batch Loader, has good knowledge of fast formulas and wrote fast formulas
- Ability to work on various assignments simultaneously
- Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs.
- Must have good issue debugging skills in Fusion Environment and must know Oracel cloud support processes.
- Knowlede on Oracle cloud quarterly uprades and will be able to wok with Oracle Cloud Support effectively.
- Ability to work on various assignments

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: EG-Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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