Systems Analyst 3-support

1 week ago

مصر, Egypt Oracle Full time

Systems Analyst 3-Support-22000AO2

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**85540. Senior Consultant - Systems Analyst 3-Support.SUPP.PREMSERV.IC3**

**OMS-MCS (OFS-EGY)**

Preferred Qualifications

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Looking for Tech lead/Manager with Oracle Fusion ERP (FIN, PPM, AHC.... etc.) experience and over **8+ years** of IT experience with at least **2+ years** of Fusion experience and remaining years of Oracle Fusion ERP (FIN, PPM, AHC.... etc.) domain experience in Oracle EBS. If selected, should also be willing work in shifts if required as our customers are spread across various countries.

Strong Project management experience with at least **2-3 projects** leading Implementation & Support Projects.

Good to have PMI and ITIL Certified.

Strong communication and customer facing skills involving negotiation and pre-sales activities. Good Communications and a Team Player

Ability to lead the team and drive the customer service meetings. Willing to work in shifts and operations support

Should have worked on most of the **Fusion ERP Cloud Modules - Financial, Projects, Accounting Hub, Revenue Management, Purchasing, Self Service Procurement(iProc), BPM Approvals, Fusion Reporting tools for Financial.**
- At least **2-3 Oracle Fusion ERP** implementations or Support exposure with module-leading hands-on experience in any of the two modules
- Should have extensively worked on Oracle EBS/Fusion ERP processes. Good Understanding of Business Flows and processes.
- Should have worked on Data migration using FBADI and familiar with Integration of other systems from functional point of view. Should have good knowledge on integration of P2P and O2C....etc. using ICS with other systems.
- Extensive knowledge on functional setups of Business Group, Organizations, Departments, Divisions, Business Units, IFRS. etc.
- Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs.
- Must have good issue debugging skills in Fusion Environment and must know Oracle cloud support processes. Knowledge on Oracle Cloud quarterly updates and will be able to work with Oracle Cloud Support effectively.
- Ability to work on various assignments simultaneously

Exposure to cross functional skills like SCM/HCM/EPM/TECH is added, but not pre-requisite.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very l

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