Lead, CRM
5 months ago
About the job Lead, CRM
**Purpose of the job**
Introducing business changes to CRM system, developing new rules on Siebel CRM system, troubleshooting issues that may impact on the CRM production technology framework, and partner with the end-users and business on introducing new features.
**Duties and responsibilities**
- Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical solutions within the Siebel CRM platform.
- Write clean, efficient, and maintainable code using Siebel tools, scripting languages, and other relevant technologies.
- Customize Siebel workflows, business services, business components, views, applets, and other Siebel objects as needed.
- Perform unit testing, integration testing, and system testing to ensure quality and reliability of developed solutions.
- Work closely with other members of the development team, including database developers, Ul/UX designers, and system administrators, to deliver integrated solutions.
- Document technical designs, specifications, and configurations to facilitate knowledge transfer and ensure maintainability.
- Provide technical support and assistance to end-users and other stakeholders as needed.
- Stay updated with Siebel CRM technology advancements, best practices, and industry trends to continuously improve development processes and solutions.
**Job specification**
**Education**
Bachelor degree in Telecommunication and Electronics Engineering or Computer Science
**Experience**
From 0-2 Years of experience.
**Skills and abilities**:
- Strong experience in Siebel CRM development, including configuration, workflow, and EAl integration
- Proficiency in Siebel Tools, eScript, and Siebel EAl technologies
- Experience in designing and implementing customizations and extensions in Siebel
- Strong understanding of Siebel architecture and data model
- Excellent analytical and problem-solving skills
- Effective communication and teamwork abilities
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