Customer Experience Lead

Janssen is recruiting for a **Customer Experience Lead for Gulf **to be located in Cairo, Egypt. **Summary of the job**: The Customer Experience Lead for Gulf belongs to the Center of Excellence, reporting to Senior CRM Manager and will work closely with Gulf BUs sales, marketing, Medical and Market Access team, across several aspects: 1. As an...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

**Role Brief**: **What you will be working on here in Koinz**: - Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. - Managing merchant inquiries and live order operations. - Effectively de-escalating customer issues using empathy and conflict resolution skills. - Utilizing...

**Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...

We are committed to ensuring a positive and fulfilling experience for our deliverymen, who play a crucial role in our operations. As we strive to enhance the deliverymen's experience and reduce churn rate, we are seeking a talented and proactive Riders Experience Specialist to join our team. **Responsibilities**: Experience Assessment: - Conduct...

Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience identifying and resolving complex issues Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**Job Purpose** **Key Accountabilities** - Develop and maintain strong relationships with customers, serving as their primary point of contact. - Actively engage with customers to understand their needs, address concerns, and identify opportunities for growth and upselling. - Provide timely and effective support to customers, resolving their issues,...

**Commercial CE Manager.CRM & Customer Experience** **-** **(** **230001T2** **)** **Description** **Job Purpose** **Report To Position Name** Strategy: 1. Designing the customer experience strategy through the initiation of a broad improvement program across the different touch points, while deciding on a structure ,priorities and inject the change...

Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

**Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...

Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

**Role Brief**: Acts as a POC for all Live Chat & Community Support Teams inquiries and processes concerns, provides guidance, support, and assistance to the team members as needed, while also acting as an advocate for our customers and team members with other departments as needed. **What you will be working on here in Koinz**: - Provides support to...

Cairo, Egypt Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5...

About the job Lead, Customer Insights **Purpose of the job** Conducting analysis for the CBU segments to support decision making **Duties and responsibilities** - Full account responsibility, conducting analysis for the Marketing segment - Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities - Create monthly dashboard...

**About Wego**: We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is the number 1 travel...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Operations Support (Customer Experience Continuous Improvement Specialist) (Team leader level) (BPO) **Job Description**: Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks....

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....