Customer Experience Manager

4 weeks ago


مصر, Egypt Nagwa Full time

**Summary**

**Responsibilities**
- Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth
- Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn
- Lead and manage a team of Customer Support Representatives, ensuring high-quality service delivery and customer satisfaction
- Monitor and analyze customer feedback and data to identify trends, issues, and areas for improvement
- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to align customer experience initiatives and drive business growth
- Design and implement customer engagement programs to nurture and strengthen customer relationships
- Develop and maintain customer service standards, policies, and procedures to ensure consistent and exceptional customer support
- Identify and implement technology solutions to improve customer experience and streamline customer support processes
- Conduct regular performance evaluations for the Customer Support Team, providing feedback and coaching to drive continuous improvement
- Stay updated on industry trends and the best practices in customer experience management, incorporating relevant insights into strategies and initiatives
- Prepare and present reports on key customer experience metrics, trends, and performances to senior management

**Qualifications and Work Experience**
- Bachelor's degree in business administration, marketing, or a relevant field
- 7+ years of experience in a telesales, customer retention, or customer support role
- Proficiency in the customer relationship management (CRM) software and other relevant tools
- Demonstrated ability to develop and implement customer experience strategies that drive sales and enhance customer satisfaction
- Knowledge of the best practices in customer experience management and customer support

**Job Behavioral Competencies**
- Excellent leadership and management skills
- Exceptional communication and interpersonal skills
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Strong problem-solving and decision-making skills
- Flexibility and adaptability to work in a fast-paced and dynamic environment

XZ5O8hqiiV



  • مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Quality** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Represent the customer’s voice redefining how customer experience should be run, aligning experience concepts,...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...


  • مصر, Egypt Tagaddod Full time

    **The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...


  • مصر, Egypt Transmar Full time

    **Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...


  • مصر, Egypt TRANSMAR Full time

    **Responsibilities**: - Manage and execute customer bookings against space and equipment availability. - Manage and execute documentation process. - Manage and execute invoicing and BL Delivery. - Complete required periodical reports. - Cooperate with Sales counterpart for maximum customer retention and satisfaction. - Meet designated customer SLAs. -...


  • مصر, Egypt Honeywell Full time

    **Innovate to solve the world's most important challenges**: The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even...


  • مصر, Egypt Honeywell Full time

    **Innovate to solve the world's most important challenges**: The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even...


  • مصر, Egypt Abgad Full time

    Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

  • Customer Experience

    4 weeks ago


    مصر, Egypt Oracle Full time

    Customer Experience (CX) Sales Manager-22000A2Z **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** Develops third party sales channel and ensures partner achieve Oracle sales targets in the General Business space. Manages a staff of managers within a geographic...

  • Export Specialist

    2 days ago


    مصر, Egypt Transmar International Full time

    **Job Purpose**: Maintaining customer relationships and execution process as well as offering the optimum customer experience **Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required...


  • مصر, Egypt Transmar International Full time

    **Job Purpose**: Maintaining customer relationships and execution process as well as offering the optimum customer experience **Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Track record of tracking, coordinating and supporting multiple tasks or projects using frameworks, mechanisms and techniques. - Standards-focused with a strong ability to establish and maintain standardization and structure within a team. - Excellent written and verbal communications skills with an ability to interact with senior program managers. -...


  • مصر, Egypt Transmar International Full time

    **Job Title**: Accounts Receivable Accountant **Job Type**: Full-time Contract - Immediate Hire **Department**:Finance **Work Location**:New Cairo, Egypt **About Transmar**: - Transmar is a leading regional containerized cargo shipping company, providing fast and reliable logistics solutions for a growing customer base of businesses that span the Middle...


  • مصر, Egypt Johnson & Johnson Full time

    **Johnson & Johnson**: Janssen Egypt is recruiting for Customer Experience Lead for GCC to be located in Cairo, Egypt. Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...


  • مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: - **Job Title**: Customer Experience Learning & Development (L&D) Specialist.**Responsibilities**: Learning & Development (L&D), Process Excellent / Continuous Improvement, CE Business Control, QDM L&D, QDM Methods and Tools, QDM Education & Awareness, ISO Compliance & Coordination, Policy & Procedure Adherence & Promotion,...


  • مصر, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • مصر, Egypt Envision Employment Solutions Full time

    **_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...

  • Customer Manager

    4 weeks ago


    مصر, Egypt Dow Full time

    **Our purpose** Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. - Employing 36,500 individuals - Across 109...