Customer Management Solutions Manager
8 hours ago
**_Ready and hungry for a new adventure? You are definitely in the right place _**We at
**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others.**Our Hiring Process**:
**3. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
**Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job**:
- ____________________________________________________
**Envision Employment Solutions **is currently on the look for
** Customer Management Solutions Manager **for one of our partners, a very well-known company.
**Job Summary**:
Our partner is on the look for a
** Customer Management Solutions Manager** who will be responsible for the Management and Development of their customer management solutions that include CRM Solutions in order to ensure the delivery of a best-in-class customer experience and fulfill the business requirements.
**Responsibilities**:
- Communicate effectively with internal and external stakeholders to evaluate industry and business trends.
- Document business requirements to define the architecture and tools of Customer Management Solutions.
- Manage relationships with vendors in support of staff augmentation and systems support.
- Identify and manage the implementation of CRM solutions new and creative opportunities to enhance customer experience.
- Deploy an Enterprise CRM Solutions including the automation of order-to-cash processes across all sales channels to Enhance customer experience and operational efficiency
- Manage the implementation of projects for Information Systems CRM solutions to ensure that materials and tools are rolled-out at the appropriate time, based on customer and business needs.
- Monitor all customer escalation issues and assist to improve complex processes by recommending solutions.
- Analyze customer requirements and ensure resolutions for all issues.
- Work closely to customer related departments ex: Customer Experience, Customer Care ext. to align technology with business targets to reach customer satisfaction.
- Contribute to the development of Technology Sector strategies to align with the company business strategy.
- Manage, motivate, develop and assess Customer Solutions team to improve team members’ performance level.
- Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.
**Requirements**:
- Bachelor Degree in Computer Engineering or computer science or equivalent.
- 8+ years of proven working experience.
- A solid understanding of Microsoft CRM solution
- A good knowledge of customer behavior & trends.
- A solid knowledge of Digital Transformation & Omni Channel concept to drive customer experience
- Have the understanding for the used technology
- Stakeholder Analysis and Management
- Fluency in both Arabic and English
**Perks & Benefits**:
- Social & Medical Insurance.
- Performance based Bonus.
- Pension Plan.
- Flexible Working Hours.
- Working From Home Facility.
**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us
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