Solution Center Lead

**Company**: MCV Energy **Job Purpose**: ill be responsible for providing technical expertise and support during the pre-sales process, working closely with the sales team and clients to design and propose optimal data center solutions **Job Duties and Responsibilities**: - Collaborate with the sales team to understand client requirements and propose...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...

**Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...

About the job Lead, Sales Solutions **Purpose of the Job** Maintain business requirements, improves quality of service, understands major issues, aligns decisions with global strategy, maintain projects delivery quality within SLA, all operational KPIs **Duties and Responsibilities** - Projects manager and owner for new coming projects in his...

Consumer Engagement Supervisor POSITION SNAPSHOT Company: Nestlé Business Services Location: Cairo, Egypt. Department: Integrated Marketing Services Bachelor’s Degree Holder Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

**Job objective** The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls. CM has...

**Job Descriptions** - Provide Direct Customer Support through various channels. - Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. - Investigate and resolve customer complaints and queries particularly escalated ones. - Provide feedback and support to the Client...

**Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...

**Location: Cairo, New Cairo, Egypt** **Requisition ID: 66310** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the...

Expertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...

**Join our team as a Contact Center Manager / Supervisor!** **Responsibilities**: - Lead and inspire a team of customer service representatives. - Analyze data to drive performance improvements. - Foster a positive and collaborative work environment. **Qualifications**: - Experience in a contact center or customer service leadership role. - Strong...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

To be a single point of contact (SPOC) as solution lead in engaging stakeholders (Internal to the bank), understanding their requirements, managing their demand and delivering an economically well assessed solution to the business problem in a timely manner. - Contribute in the development of architectural policies, principals, guidelines, strategies and...

1+ years of employee and performance management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems...

**In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.**: - You will be dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales...

Company Description **EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

**Duties & Responsibilities**: - Prepare technical & commercial proposals for data center solutions such as UPS, cooling, rectifiers, racks, PDUs, monitoring, etc. - Evaluating tender documents, drawings, & schedules. - Review of Tender documents on receipt to ensure its completeness. - Submitting completed tender proposals to meet customer deadlines. -...