Call Center Agent
7 months ago
Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Job Types**: Full-time, Permanent
**Salary**: E£5,000.00 - E£8,000.00 per month
Application Question(s):
- Current Salary
- Expected Salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- MIS / ADMIN: 1 year (preferred)
Ability to Relocate:
- Cairo: Relocate before starting work (preferred)
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