Retention Agent
6 months ago
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are operationally effective, culturally meshed, and committed to our clients and to one another.
**Role Description**
This is a full-time on-site role for a Retention Agent (English Call Center Account) located in Cairo, Egypt. The Retention Agent will be responsible for resolving customer issues, maintaining customer satisfaction, providing customer support, and promoting retention and loyalty strategies. The agent will be responsible for handling customer calls and online interactions.
**Qualifications**
- Customer Service Representatives and Customer Support skills
- Experience in maintaining customer satisfaction
- Interpersonal Skills
- Computer Literacy
- Experience in call center environments is a plus
- Excellent communication skills with fluency in English and Arabic
- Bachelor's degree in any field or equivalent work experience
**Salary**: From E£8,500.00 per month
Application Question(s):
- From 1 to 10, how would you rate your English?
- Are you Flexible with rotational working hours and days off (Night and overnight shifts)
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