Home-based German

3 weeks ago


مصر, Egypt Callnovo Full time

Callnovo Contact Center is a professional Canadian-based outsourced global call center with 16+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities.
- US$6.5 to 7.5 per hour with a daily paid 45 mins lunch time & bio-break time
- At least 1 year of Customer Service experience
- Fluent German & English language abilities
- Must have strong negotiation and persuasion skills
- Have a high degree of empathy, patience and resourcefulness
- Able to follow processes and instructions
- Good knowledge of a PC in Windows environment
- Be always ready to put the customer first and be passionate about helping others

Job Duties:

- Answering questions and solving issues regarding the customer's purchase
- Negotiating with customers and convincing them to stay with our client
- Managing customer accounts
- Using customer centric sales strategy to upsell and cross-sell software to our userbase when appropriate.

More Information:

- We will provide CRM & softphone system access
- A good Computer, Reliable internet access, and also a quiet work environment required
- Work from the comfort of your own home
- Callnovo's friendly management team and the service client will provide the necessary training to get your on board

Work Shift Hours: 9:00 AM to 6:00 PM Central European Time (Monday - Friday).

**Salary**: E£100.00 - E£120.00 per hour

Application Question(s):

- Do you have any Customer Retention experience?
- Are you able to support a full-time job?
- When can you start to work with us?
- To save time, Can you provide us with your English CV & a self-introduction video in both English & German languages?
**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Fluent German & English languages? (required)


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