Freelance Customer Service Representative German
2 days ago
_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German-speaking CSRs for our international team._
- Our new teammates will participate in running a multilingual customer service for one of our biggest Clients, supporting a network of electronic vehicle charging stations. _
Also please provide two short (2-3 minute) **voice recordings in German and in English**, where you introduce yourself and explain why you would like to work with us.
**Job responsibilities**:
- First-line customer support: communicating with customers through various channels in German as well as in English
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Knowing the supported products inside and out so that you can answer technical as well as billing-related questions
- Ensure customer satisfaction and provide professional customer support
- Participation in all required training
**Agent Requirements**:
- C1 level German and fluent English language skills
- At least 1-year experience working in call centers or as an at-home customer service agent
- Excellent written and spoken communication skills
- Great analytical and problem-solving skills
- Ability to work a minimum of 140 hours per month in the CET time zone
**Our offer**:
- Payment of 8 EUR/hour, paid monthly via an online payment platform
- Remote work
- Flexible schedule
Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.
**Work Environment Requirements**:
- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above)
- Broadband internet connection (mobile internet is not good enough to manage calls)
**Salary**: E£150.00 per hour
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- German on a C1 level (required)
- English on a B2 level (required)
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