Bilingual German/english Customer Service

5 months ago


مصر, Egypt NAOS Solutions Full time

NAOS CX seeks motivated and customer-focused individuals to join their **team as bilingual German/English customer service representatives**. You will provide exceptional customer support to our German-speaking clients in this role. You will work with products recommended by Professional athletes and health experts, including high-quality vitamins, minerals, and whole-food-sourced nutrients from a world-renowned brand.

**Key Responsibilities**:

- Respond to customer inquiries and provide accurate information on time.
- Assist customers with product-related questions, technical issues, and general inquiries.
- Resolve customer complaints and ensure customer satisfaction.
- Collaborate with internal teams to address customer needs and improve overall customer experience.
- Maintain customer records and update relevant information in the database.
- Handle and carefully respond to all customer inquiries, from product questions to order status to subscriptions.

**Job Requirements**:

- Fluency in both German and English (written and spoken)
- 2-4 years of experience working in a customer-focused role.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Attention to detail and ability to multitask
- Prior customer service experience is preferred

**Salary**: E£24,000.00 - E£29,000.00 per month

**Language**:

- English (required)
- German (required)

**Location**:

- Cairo (preferred)



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