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Freelance Customer Service Representative

1 month ago

مصر, Egypt United Call Centers Kft Full time

**_United Call Centers_** _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented CSRs for our international remote team._
- Currently we are looking for talented individuals to join in on our expanding Shared-Green Mobility project._

Also please be ready to provide on request a short (4-5 minute) **voice recording in selected languages**, where you introduce yourself and explain why you would like to work with us.

**Job responsibilities**:

- Help with any additional administrative tasks on campaign
- Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
- Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
- Being on time and available for given shifts
- Participation on all required training
- Substitution of other agents if needed
- Giving immediate feedback in case of any difficulties or issues with the used program

**Agent Requirements**:

- Atleast C1 English language skills. ( Please be ready to provide certification of your language level or you will be required to take our tests to verify your knowledge.)
- Atleast C1 level in one or more of the following languages: German, French, Polish, Slovak (with Hungarian), Hebrew, Catalan (with Spanish also), Swedish, Finnish, Norwegian, Danish, Dutch, Italian, Greek, Portuguese
- 1 year experience in call/service center in a similar role
- Excellent written and spoken communication skills
- Good organization and problem solving skills

**Work Environment Requirements**:

- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above)
- Broadband internet connection (mobile internet is not good enough to manage calls)

**Our offer**:

- Payment rates dependent on language skills, will be discussed during interview. We pay monthly during the first ten working days of the month following the worked month
- Remote work
- Flexible schedule

**Salary**: From E£115.00 per hour

COVID-19 considerations:
Home-office / remote work

**Experience**:

- Call Center/Customer Service: 1 year (required)

**Language**:

- Any of the selected languages on a C1 level atleast (required)
- English on a C1 level atleast (required)