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Reservation Supervisor

1 month ago


مصر الجديدة, Egypt Baron Cairo Full time

Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates, etc.
- Respond to all guest reservation requests and execute prompt, courteous, and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities, and services.
- Answer guest inquiries about hotel services, registration of guests, shopping, dining, entertainment travel directions, etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepares in groups pre-arrival process and also prepares group rooming lists.
- Maintains a clean and organized work area.
- Attends all scheduled meetings as required with HOD’s or Sales team.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all Online channels like hotel websites, OTA, GDS, another third party, etc.
- If there are failed reservations update the Hotel software and then process those reservations manually.
- Coordinate with the Channel manager, or software vendors for any availability, rate, or booking integration issues.
- Handle external systems like channel Managers, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
- Update No-shows and cancellations on all OTAs without fail to avoid any unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
- Adjust rates according to suggestions from Yield or Revenue management systems.
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions, and payment methods are applied to the reservations.
- Verify if each reservation request is processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time.
- Process retentions, no-shows, and cancellations as per the hotel policy and procedures.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/guarantees.