Reservation Supervisor
4 weeks ago
Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates, etc.
- Respond to all guest reservation requests and execute prompt, courteous, and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities, and services.
- Answer guest inquiries about hotel services, registration of guests, shopping, dining, entertainment travel directions, etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepares in groups pre-arrival process and also prepares group rooming lists.
- Maintains a clean and organized work area.
- Attends all scheduled meetings as required with HOD’s or Sales team.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all Online channels like hotel websites, OTA, GDS, another third party, etc.
- If there are failed reservations update the Hotel software and then process those reservations manually.
- Coordinate with the Channel manager, or software vendors for any availability, rate, or booking integration issues.
- Handle external systems like channel Managers, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
- Update No-shows and cancellations on all OTAs without fail to avoid any unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
- Adjust rates according to suggestions from Yield or Revenue management systems.
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions, and payment methods are applied to the reservations.
- Verify if each reservation request is processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time.
- Process retentions, no-shows, and cancellations as per the hotel policy and procedures.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/guarantees.
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Reservation Supervisor
4 weeks ago
مصر, Egypt Hilton Full timeA Groups Tour Reservation Supervisor will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. **What will I be doing?** As Groups Tour Reservation Supervisor, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget...
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Reservations Supervisor
2 weeks ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22190179 **Job Category** Reservations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...
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Reservations-supervisor
4 days ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22178855 **Job Category** Reservations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture...
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Reservations-supervisor
7 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22178855 **Job Category** Reservations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
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Reservations Supervisor
3 hours ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24060117 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...
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Supervisor-reservations
1 week ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24017848 **Job Category** Reservations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...
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Agent-reservations
1 week ago
مصر, Egypt Marriott International, Inc Full time**Posting Date** Jul 05, 2021 **Job Number** 21070700 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N - At more than 100 award-winning properties worldwide,...
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Reservations Agent
4 days ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22107501 **Job Category** Reservations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservations Agent
7 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22161184 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservation Supervisor
4 weeks ago
مصر, Egypt IHG Full time**About us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites,...
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Reservation Supervisor
4 weeks ago
مصر, Egypt Emprego EG Full time**About Us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige...
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Reservations Agent
2 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23006755 **Job Category** Reservations **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservation Manager
3 weeks ago
مصر, Egypt InterContinental Full timeManage the guest reservations function including but not limited to advanced room reservations and group coordination service to ensure prompt service, productivity, and maximize hotel profitability. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded: people who know what it takes to exceed guest...
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Reservation Agent
2 weeks ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23013971 **Job Category** Reservations **Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...
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Reservations Agent
1 day ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23100124 **Job Category** Reservations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...
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Reservations Agent
1 week ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22123914 **Job Category** Reservations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
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Reservations Agent
1 day ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22165001 **Job Category** Reservations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
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Reservations - Agent
1 day ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22128991 **Job Category** Reservations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...
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Reservations Agent
3 hours ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24060110 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Supervisor-reservations
7 days ago
مصر, Egypt Marriott International, Inc Full time**رقم الوظيفة** 22178855 **التصنيفات** Reservations **الموقع** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع الوظيفة**...
