Partner Connection Manager
7 months ago
Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners
- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both the client and competitor
- Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals.
- Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others (such as Partner, TCM, Solution Specialist, Sales Agent) accountable for actions, decisions, and goals.
- Communicates and networks effectively. Successfully persuades and influences others.
- Effectively scopes problems. Builds and applies a job-relevant knowledge base. Makes decisions with conviction.
- Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal. Provide support to partner as needed.
- Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution. Collaborate with local TCM on pipeline and partner introductions. Where TCM doesn’t exist, curate and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory.
- Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners.
- Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.
- Collect feedback on most active channel partners and articulate it to the business: “Voice of Partner”
- Establishes a foundation for how technology and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer’s/partner's strategies and needs. Creates value through the sales cycle.
- Use programs and promotions to accelerate closure.
- Own preferred and unmanaged partner lists
**Requirements**:
- 3-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred. Experience working with partner ecosystem is preferred.
- French speaker is a must
- Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
- Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred. Fundamentals certification required.
- Understand cloud deployment and adoption planning
- Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
- An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
- Bachelor's degree required. Major or minor in computer science, mathematics or engineering. Experience in one of these relevant fields is a bonus: computer science, mathematics or engineering.
- Proven track record of outstanding performance and achieving goals
- Takes initiative to independently grow technical knowledge
- Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer/partner facing role. Strong partner relationship management and solution development skills
- Success-driven, works well in a diverse team and enjoy a dynamic and changing environment
- Passion for cloud technologies and changing the world
- Language skills:
- English: Intermediate or Fluent (verbal and written)
- Supported market: Fluent or Native (verbal and written)
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